Client Relations Advisor, STR

Client Relations Advisor, STR - Singapore Job Description CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. STR is the global leader in hospitality data benchmarking, analytics, and marketplace insights for the global hospitality industry. Learn more about STR - Responsibilities Facilitate transition of client's main point of contact from Sales to Client Relations Advisor; becoming go-to resource once sale has closed. Analyze data to understand potentially complex issues and communicate with other internal teams and clients directly to resolve. Maintain regular communication with clients to validate portfolio, data deliverables and overall usage. Work closely with business teams (Sales, Client Product Support, Data Operations, Finance, and others as needed) for a seamless transition for new clients through the onboarding process and continued participation. Build relationships with clients within assigned regions, addressing needs and concerns in a timely manner. Assist Sales Organization in analyzing, improving, and documenting processes. Maintain appropriate knowledge of CoStar & STR products and services to resolve client questions or concerns in a timely manner. Seek to understand the issue a client is experiencing, communicate a willingness to help, and provide a comprehensive solution. Support customers within multiple asset classes: hospitality, industry partners, tourism bureaus, and others as needed. Become a Subject Matter Expert on CoStar's & STR's products and services in order to educate clients on what is available to best fit their needs. Create and maintain accurate records regarding customer interactions. Provide training to CoStar & STR customers, which may include product overviews, methodology reviews, and website usage. Keep managers informed of client feedback received and how to best act for better future outcomes. Support the migration of clients to the new Benchmarking product as needed. Preferred Qualifications & Skills Prior experience working at a hotel property or in a hotel corporate environment. Bachelor's Degree required. Experience working with a CRM system, preferably Salesforce and/or HelpDesk ticketing system. Ability to work in multiple systems simultaneously. Ability to multi-task in a fast‐paced environment while prioritizing your workload. Ability to manage and hit deadlines. Ability to work well independently, while also contributing to a larger team as needed. Excellent communication skills, both written and verbal, with a willingness to go above and beyond to solve problems. Ability to develop innovative solutions to client questions and concerns. Ability to adapt to change in a high‐growth company. Ability to quickly adopt change and remain flexible to learning new things. Ability to analyze data and understand issues and discrepancies. What's in it for you?Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. CoStar promotes diversity, welcomes applications from all backgrounds, and especially encourages underrepresented groups in commercial real estate and hospitality. Equal Employment Opportunity CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‐free workplace and perform pre‐employment substance abuse testing. CoStar is committed to creating a diverse environment and is proud to be an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access You can request reasonable accommodations by calling 1‐855‐840‐1715 or by sending an email to #J-18808-Ljbffr