Cyber Delivery Manager

Select how often (in days) to receive an alert: An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say..."Hello BIG Possibilities". Be a part of something BIGThe Cyber Delivery Manager acts as a trusted advisor for our customers, guiding them on their journey through the different stages of the service; onboarding, finetuning, ongoing operations, service expansion and renewals. Articulate the value proposition of MSSP service to enhance customers' security posture. The CDM will work closely with different internal teams i.e. Cyber Operations, Product Management, Sales and Pre-Sales Teams to deliver customer outcomes. Make an Impact by: Build trust relationships with customer stakeholders at all levels - CIO/CISO, Security Operations Centre Managers, end users etc. through open and effective communication. Identify, understand and assess customers' needs, problems and challenges. Make the right recommendations to improve their situation and work towards to be their trusted advisor in cybersecurity. Reinforce value proposition of the MSSP service by understanding customers' environment and identifying additional monitoring opportunities to enhance customer cybersecurity posture.Work with sales teams on new opportunities and renewal strategies. Plan, oversee and lead projects during onboarding phase. Work and interact with various internal and external customer stakeholders. Create project plan, set deadlines, coordinate activities between different teams, monitor and report project progress to key stakeholders. Perform regular cadence meetings with customers during operational phase to review security posture and service improvement initiatives. Develop customised service delivery reports to enhance insights and value of the MSSP service. Handle customers' complaints, provide solutions and follow up to ensure resolution. Act as an escalation contact for customers to drive and escalate issues within the organisation Cantonese proficiency is required; native-level fluency is preferred, as this person will need to interact and serves as the main point of contact for cybersecurity services delivery to clients in Hong Kong and Greater China. Skills for Success: 3 years of service delivery experience in MSSP environment or cybersecurity product company. Candidates who have certification in CISSP, CEH, CISA or CISM will have an advantage. Proficiency in Cantonese is required; native-level fluency is highly preferred to effectively engage with clients in Hong Kong and Greater China. Understand cybersecurity operations and architecture in an enterprise environment as well as having exposure to security technologies, namely, firewalls, IPS, Proxy, SIEM, SOAR and EDR. Understand technical concepts and able to communicate to technical and non-technical audiences. Able to listen actively, understand the needs of customers and offer creative solutions to resolve customers' challenges. Good written and verbal communication skills. Highly motivated and proactive problem solver who can deconstruct complex problems Rewards that Go Beyond: Full suite of health and wellness benefits Ongoing training and development programs Internal mobility opportunities Are you ready to say hello to BIG Possibilities?Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career#J-18808-Ljbffr