
Operational Excellence Manager
2 weeks ago
Job Title: Operations Manager
This role is responsible for overseeing administrative, warehousing, and logistics functions.
Key Responsibilities:
- Operations & Logistics Management:
- Oversee delivery schedules, vehicle planning, and route optimization for the delivery team.
- Ensure timely fulfilment of customer orders and live station setups.
- Coordinate warehouse inventory movement with warehousing staff.
- Monitor stock levels and support replenishment planning with purchasing.
- Admin Supervision:
- Supervise a three-person admin team handling sales and finance administration.
- Ensure proper issuance of invoices, records, and documents.
- Review and refine internal processes for greater efficiency.
- Attend to business phone calls and follow-ups.
- Event Crew Management:
- Maintain and schedule a pool of part-time service crew for events.
- Coordinate briefing, logistics, and customer expectations before each event.
- Track attendance and performance of service crew.
- Customer and Staff Support:
- Act as the first point-of-contact for delivery/logistics/event issues.
- Resolve operational problems swiftly.
- Liaise with management on staff discipline, leave, and performance concerns.
- Reporting & Coordination:
- Submit weekly operational reports (deliveries, event summaries, staffing).
- Assist management with manpower planning, process improvements.
Working Hours:
- 5.5 Day Work Week: Mon-Fri (8.30am - 5.30pm), Sat (8.30am - 12.30pm)
- On-Call / Standby: Weeknight event coverage via mobile.
Required Qualifications & Skills:
- Diploma/Degree in Business Administration, Logistics, or related field.
- Minimum 3-5 years' experience in operations or general management, preferably in F&B or logistics.
- Strong leadership and people management skills.
- Good problem-solving and crisis management ability.
- Proficient in Microsoft Excel, Google Workspace, and scheduling tools.
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