Officer, IT Support

2 weeks ago

Singapore Y3 TECHNOLOGIES PTE LTD Full time

Install, configure, and maintain computer systems, peripherals, and network equipment across warehouse, logistics hubs, and corporate environments. Monitor and support IT infrastructure critical to logistics and supply chain operations, including WMS (Warehouse Management Systems), TMS (Transport Management Systems), and ERP integrations. Respond to technical support requests from operations teams (warehouse, transport, customer service) and ensure minimal downtime for logistics processes. Provide end-user support via helpdesk systems, remote tools, or on-site intervention to resolve hardware, software, and connectivity issues. Create, manage, and audit user accounts and access rights in Windows Active Directory and Microsoft Office 365 in compliance with security policies. Troubleshoot and repair IT equipment, including mobile barcode scanners, label printers, and handheld terminals used in warehouse operations. Test, roll out, and support new IT solutions and hardware for operational efficiency (e.g., RFID devices, rugged tablets, logistics tracking tools). Provide IT onboarding for new recruits and guide junior IT staff in logistics environments. Coordinate IT setups for new warehouse sites or system expansions, including cabling, network configuration, and device deployment. Perform routine patch management, firmware upgrades, and preventive maintenance for mission-critical systems. Ensure compliance with company policies on cybersecurity, data privacy, and asset management. Maintain comprehensive records of IT incidents, problem resolutions, and system documentation for audits and process improvements. Work closely with system vendors and logistics operations teams to support and troubleshoot 3PL/4PL systems integration. Provide after-hours or on-call support during peak operations or system outages impacting the logistics chain. Job Requirements: Diploma or higher in Information Technology, Computer Science, or a related discipline. 3-5 years of IT support experience, with at least 2 years in a logistics, warehouse, or supply chain operations environment. Strong technical knowledge of logistics systems (e.g., WMS, TMS, ERP platforms like SAP or Oracle). Familiarity with handheld/mobile devices and scanners commonly used in logistics and warehouse settings. Hands-on experience with Windows Server, Active Directory, and Office 365 administration Ability to troubleshoot and resolve network, server, and endpoint issues in high-availability environments. Proficient in helpdesk tools (e.g., ServiceDesk, Jira) and remote support platforms. Excellent communication skills and ability to liaise with both technical and non-technical users. Organized, responsive, and capable of working independently in fast-paced operational settings. Willingness to travel locally between logistics sites and provide off-hours support when necessary.

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