Principal Program Manager

2 weeks ago

Singapore COUPANG ASIA HOLDINGS PTE. LTD. Full time

About the Role The Taiwan Product Team is looking for a Principal, Pricing Program Manager who is customer obsessed, motivated, has a bias for action and can think systemically to bring to life new areas of business for the team. This role requires an individual with excellent attention to detail, a knack for operational process planning, analytical capabilities, innovation, and strong business acumen. You will work closely with various cross-functional teams (including product, data, operations, procurement, infrastructure and external vendors) to build, launch and scale new needle-moving initiatives that bring direct impact to Coupang Pricing system and wow the Customers. An individual would succeed in the role when he/she is a strategic thinker, yet capable of rolling up their sleeves and getting their hands dirty to ensure front-line execution excellence. If you're excited by the opportunity to navigate ambiguity and lead stakeholder teams to implement creative solutions to streamline and accelerate a wide range of business processes, then the role and an exciting career growth opportunity awaits you. Responsibilities With Taiwan e-commerce understanding, create scalable and automated solutions for end-to-end management of new programs in partnership with various internal and external teams. Develop SOP for manual management where automation is not possible. When an issue arises, dive deep into the roots of the issue, propose solutions supported by data and facts and share impact. Drive improvement in operational performance and lead projects to further expand our business. Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders. Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements. Ensures that multiple projects within the program roadmap meet specified timelines to deliver results. Qualifications Minimum 8 years of experience in program/project/process management or business operations preferably in the e-commerce industry. Strong presentation skills (including creating documentation) to drive clarity and alignment. English and Mandarin speaking and writing skill are a must. Required Skills SQL and data extraction. Python data analysis. Tableau and data visualization experience. Preferred Skills Experience in program/project/process management or business operations preferably in the e-commerce industry. Strong presentation skills (including creating documentation) to drive clarity and alignment. English and Mandarin speaking and writing skill are required. Pay range and compensation package The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Equal Opportunity Statement Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

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