Service Analyst

Service Analyst - SAP (National Programme)
Join to apply for the
Service Analyst - SAP (National Programme)
role at
Synapxe
Service Analyst - SAP (National Programme)
4 days ago Be among the first 25 applicants
Join to apply for the
Service Analyst - SAP (National Programme)
role at
Synapxe
Position Overview
Position Overview
Service Analyst provides comprehensive application support to users, handles technical issues and ensures the reliability and performance of our systems. In this role, you manage and resolve application-related issues, perform daily service health monitoring, conduct server maintenance, and implement improvements to enhance system resiliency. In addition, you also investigate incidents across key technologies and application domains, bringing a structured, analytical approach to diagnosing and resolving user-reported issues.
You are also responsible for delivering new and improved capabilities in systems monitoring, recovery, and stability, as well as in managing complex problems that require both technical expertise and domain-specific or workflow-related insights. This role demands a proactive, detail-oriented approach of support that fosters a stable and resilient application environment for users.
Role & Responsibilities
Provide applications troubleshooting and on-site support
Simulate user problems to resolve operating difficulties
Coordinate activities to identify, diagnose and rectify problems
Develop mitigating and/or preventive solutions
Assist in investigation of complex user reported issues
Support in the testing, installation and deployment of applications and patches
Perform regular maintenance checks on the applications
Support and assist in regular server maintainance, system accesses, systems monitoring, backups, patching and daily health checks
Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
Defect fixes and resiliency related improvements
Provide Level 1 support
Log, escalate and follow through with issues
Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
Assist in documentation of key application workflows
Assist in implementation for standardization across technologies / domains of applications
Assist in training
Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field
Minimum of 3 years of experience in application support or IT service management
Experience in troubleshooting and resolving application-related issues
Relevant certifications (e.g., CompTIA, Microsoft Certified) are a plus
Strong analytical and problem-solving skills
Proficiency in monitoring tools and application performance management
Familiarity with server maintenance and system monitoring practices
Excellent communication skills to interact with users and technical teams
Ability to document processes and create user guides effectively
Detail-oriented with a proactive approach to problem-solving
Ability to work collaboratively in a team environment
Strong organizational skills to manage multiple tasks and priorities
Apply Now
NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Other
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Synapxe by 2x
Sign in to set job alerts for "Service Analyst" roles.
Technical Service Analyst (Lab Application)
Officer, Client Contact Analyst - SINGAPORE
Business Analyst - CTRM (experience with Aspect essential)
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr