Waitress/Waiter

Job Summary: At Mavi Turkish Restaurant & Grill, we are dedicated to delivering an authentic and warm Turkish dining experience. We are looking for a vibrant and hospitable Service Crew Member to join our family. You will be an ambassador of our culture, playing a pivotal role in creating a memorable journey for our guests through genuine hospitality, expert knowledge of our cuisine, and impeccable service from the moment they arrive until their farewell. Key Responsibilities & Duties: 1. Embody Turkish Hospitality: Greet all guests with the warm, sincere hospitality Mavi is known for, making them feel like honored guests in our home. Proactively assist guests with seating, ensuring their comfort and accommodating special requests. Present menus and set the stage for the experience by explaining our concept and the story behind Mavi Turkish Restaurant & Grill. 2. Mastery of Turkish and Mediterrenean Cuisine & Order Taking: Possess in-depth knowledge of our menu, including Meze, Grills (Kebabs), and traditional dishes, to confidently guide guests. Be able to describe ingredients, preparation methods (e.g., charcoal grill), and the cultural background of our dishes. Actively recommend popular or authentic Turkish items and appropriate beverage pairings (e.g., Ayran with kebabs, Turkish tea/coffee). Take orders accurately and efficiently, paying special attention to dietary restrictions and allergies, and communicate them clearly to the kitchen. 3. Adherence to Mavi Service Standards: Follow the refined sequence of service outlined in the Mavi SOP, ensuring a seamless and elegant flow. Set up tables to reflect our restaurant's policy, which may include traditional Turkish touches in the table setting. Maintain a polished and professional appearance that reflects the ambiance of our grill. 4. Dining Room & Table Maintenance: Ensure the dining area and grill station view are always pristine and inviting. Clear tables throughout the meal discreetly and efficiently, respecting the pace of the guests' experience. Reset tables promptly after guests depart, preparing them for the next party with attention to detail. 5. Cleanliness & Sanitation: Transport all soiled dishes to the kitchen, depositing them carefully at the Steward area. Promptly and safely clean any spillage to maintain a pristine and safe environment. Conduct regular checks of restrooms and handwashing areas, ensuring they are clean, stocked, and reflect the high standards of Mavi. Report any issues immediately. Wash dishes, pots, pans, and kitchen utensils as needed. Maintain overall cleanliness of the dining area, kitchen, and back-of-house spaces. Perform thorough sweeping and mopping of floors at the start and end of each shift. Ensure all work areas are clean, sanitized, and ready for service 6. Operational Support & Teamwork: Assist the Manager and Chef in monitoring stock levels of front-of-house supplies, especially key items like fresh bread, Turkish tea, and coffee. Provide support to the kitchen team by assisting with washing dishes and kitchen tools during peak hours or as required, demonstrating a true team spirit. Collaborate effectively with all team members to ensure the authentic Mavi experience is delivered consistently. Assist in preparing traditional Turkish coffee, tea, and light appetisers (meze). Qualifications & Skills: Experience: Previous experience in a restaurant is a plus, but a positive attitude and a passion for service are most important. We will provide training on Turkish cuisine and our standards. Cultural Enthusiasm: A genuine interest in Turkish culture, food, and the art of hospitality is highly desirable. Customer-Focused: A warm, engaging, and gracious personality with a genuine desire to make people happy. Team Player: Ability to work harmoniously in a fast-paced, family-like environment. Reliability: Punctual, dependable, and able to work a flexible schedule, including evenings, weekends, and holidays. Physical Stamina: Ability to remain on your feet for extended periods and carry trays. Requirements: Candidate must possess at least Primary/Secondary School/"O" Level in Food & Beverage Services management or equivalent. Required language(s): English, Malay, Chinese. Ability to seapk Turkish is a plus At least 1 Year(s) of working experience in the Food and Beverage Services Must be Singapore Citizen or PR What We Offer: A vibrant and supportive work environment within a unique culinary concept. Comprehensive training on authentic Turkish cuisine and fine-dining service standards. Competitive wages and employee meal discounts. Opportunities for professional growth within the Mavi family. Part-time working option is also available at $10-$12 per hour rate depending on qualification and experience. #J-18808-Ljbffr