Associate Director
3 days ago
Associate Director - Capability Development
As the Associate Director Cap dev at Firstsource Solutions Limited, you will be responsible for strategizing, conceptualizing, and implementing a Strategic learning framework, Automation initiatives, and improvement projects to support consistent delivery of client metrics and value to the business. Your role includes managing onshore and Offshore training teams for diverse businesses, championing customer experience, cost, and compliance goals for the organization, and partnering with various stakeholders to create value for clients and the organization. You will also champion the FSL values.You should be a seasoned learning leader with experience in designing and implementing end-to-end learning architecture in a Contact Centre environment. Proactively managing identifying trends, producing root cause analysis, and providing solutions will be a key aspect of your responsibilities. You will need to innovate and improve processes to enhance client delivery, reduce costs through process improvement and automation, and improve learning and learner experience through innovation.Your experience in implementing Industry tools such as AI, RPA, ML, and application to improve the customer journey and learning experience will be crucial. You will create processes to enable Training interventions and practices across the lifecycle of an employee - from hiring to production. Leading project delivery teams through the adoption of PE principles, practices, tools, and techniques to ensure expected outcomes will be part of your role.Collaboration with Ops, Process Excellence, Analytics to deliver key business outcomes, managing compliance and business risk for all accounts, and staying in touch with industry standards of Training practices are also important aspects of your job. You will partner on TNI creation and advisor improvement journey, use strategic tools like six sigma, lean, design thinking, and agile tools to stay ahead of competition, create a niche brand for the business and clients, and lead the Training function for migration of new businesses.In terms of people delivery, you will manage a team of Sr. Managers & Managers for all clients in BFSI business, plan people development and succession planning, identify KSA and plan upskilling of the team, and create a culture of Customer experience, learning, and innovation across all levels. Additionally, you will be responsible for people's annual goals and month-on-month review, ensuring efficient knowledge
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Associate Director
3 days ago
Singapore Singapore Management University Full timeAssociate Director / Senior Associate Director, Office of Advancement Join to apply for the Associate Director / Senior Associate Director, Office of Advancement role at Singapore Management University Associate Director / Senior Associate Director, Office of Advancement 5 days ago Be among the first 25 applicants Join to apply for the Associate Director /...
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Associate Director
2 weeks ago
Singapore APCO WORLDWIDE ADVISORY SERVICES PTE. LIMITED Full time**Job Description & Requirements**: Founded in 1984, APCO Worldwide is an award-winning, independently owned global communication and business strategy firm with offices in major cities throughout North America, Europe, the Middle East and Asia. APCO combines a global perspective with local expertise to help clients around the world manage challenges,...
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Associate Director
1 week ago
Singapore APCO WORLDWIDE ADVISORY SERVICES PTE. LIMITED Full time**Job Description & Requirements**: Founded in 1984, APCO Worldwide is an award-winning, independently owned global communication and business strategy firm with offices in major cities throughout North America, Europe, the Middle East and Asia. APCO combines a global perspective with local expertise to help clients around the world manage challenges,...
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Associate Director
3 days ago
Singapore APCO Worldwide Full timeFounded in 1984, APCO Worldwide is an award-winning, independently owned global communication and business strategy firm with offices in major cities throughout North America, Europe, the Middle East and Asia. APCO combines a global perspective with local expertise to help clients around the world manage challenges, opportunities, perceptions and...
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Associate Director
5 days ago
Singapore HAdvisors Klareco Full timeAssociate Director (Corporate and Professional)Associate Director (Corporate and Professional)Direct message the job poster from H/Advisors Klareco HR Manager | Empowering Teams & Transforming Employee ExeperiencesAs an Associate Director in Klareco, you will be part of the senior team. You will play an important role in the management and development of...
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Associate Director
5 days ago
Singapore HCL Technologies Full time**Associate Director**: - Singapore - 11-15 Years - Singapore **Job Description (Posting).** - Sales and BD for Ecosystem (1.) Identifying, evaluating and onboarding new partners (2.) Partner management on Deals (e.g. solutions, pricing, etc.) (3.) General relationship management (4.) Exceptions and issue management (5.) Commercials and contract management...
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Associate Director
4 weeks ago
Singapore Klook Travel Technology Limited Full timeAssociate Director / Director, Marketing Strategy & Operations Join to apply for the Associate Director / Director, Marketing Strategy & Operations role at Klook Associate Director / Director, Marketing Strategy & Operations Join to apply for the Associate Director / Director, Marketing Strategy & Operations role at Klook About KlookWe are Asia's leading...
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Associate Director
4 weeks ago
Singapore Klook Full timeAssociate Director / Director, Marketing Strategy & Operations Join to apply for the Associate Director / Director, Marketing Strategy & Operations role at Klook Associate Director / Director, Marketing Strategy & Operations Join to apply for the Associate Director / Director, Marketing Strategy & Operations role at Klook About KlookWe are Asia's leading...
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Associate Director
5 days ago
Singapore Singapore University of Social Sciences (SUSS) Full timeAssociate Director/Senior Associate Director (Project Management), Campus Planning and Development Who We Are As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our...
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Associate Director
9 hours ago
Singapore Waystone Full timeWaystone leads the way in specialist services for the asset management industry. Partnering with institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide. With over 20 years' experience and a comprehensive range of specialist services to its name, Waystone is now...
