Strategic Transformation Lead, APAC COO office

Strategic Transformation Lead, APAC COO office Join to apply for the Strategic Transformation Lead, APAC COO office role at Cigna Healthcare. Overview This role supports the APAC Service Operations teams by driving strategic initiatives across three core pillars: Customer Centricity, Change Management, and Strategic Integration. It involves close collaboration with senior leaders across Operations, Network, Technology, IT, Data & Analytics to identify capabilities, dependencies, and impacts. The role focuses on end-to-end operations, refining strategic requirements and benefits to prioritize and execute initiatives such as claims workflow transformation, process automation, and broker/client engagement enhancements. It acts as a cross-functional connector between APAC and global teams to ensure alignment and integration of strategic efforts, and specifically drives customer experience improvements for clients and brokers. The position travels across core operational sites in Singapore, Kuala Lumpur, India, and Hong Kong to ensure consistent implementation and stakeholder engagement, including some meetings outside normal hours to leverage global teams. Reports to: APAC Chief Operating Officer. Responsibilities Partner with senior leadership to identify strategic opportunities and develop execution roadmaps. Strategic integration across the business, including collaboration with other teams and functions (Technology; Digital, Strategic Change and Customer Experience). Act as the key link between International Health Delivery Services (IHDS) and the Internal Health business, supporting business updates and progress to Leadership teams, including market and Regional CEO’s. Drive adoption of better or new ways of working. Define/refine EPICs to ensure alignment with business capabilities and strategy. Analyze data and business drivers to inform prioritization and readiness. Develop and maintain business cases with cross-functional support. Collaborate with PMOs and product owners to drive Agile execution across scrum teams. Lead operational improvement initiatives with a continuous improvement mindset. Track and report on project portfolios, including cost-benefit analysis. Facilitate cross-functional collaboration and identify synergies across teams. Communicate roadmap progress to leadership, including IHDS SLT, Book of Business SLT, and APAC ExCo. Work with central Data and Analytics teams and regional Analytics Enablement to leverage data insights for operational improvements. Produce accurate management reports and statistical insights, including trending and impact quantification. Key Challenges / Anticipated Changes in Environment Navigating the matrix environment. Influencing without authority. Recognizing pressure points and hot spots and connecting processes and people. The fluidity and fast-changing competitive internal and external environment. Developmental Value of Position Strategic thinking and vision to impact beyond day-to-day operations. Cross-functional collaboration, influencing diverse teams (Operations, IT, Data). Change leadership with hands-on experience in transformation initiatives. Customer-centric focus on outcomes and service excellence. Regional and global exposure with travel and stakeholder engagement across APAC. Executive visibility through regular interaction with senior leaders. Experience / Knowledge, Education and Other Requirements Bachelor’s or Master’s degree in Technology, Operations, Business Administration, or related field. 10 years of experience in project delivery or operations within the Insurance sector. Experience working with multinational teams; fluent in English for cross-market communication. Proficiency in MS Office and financial acumen for business case tracking. Background in Agile methodologies and business/technology architecture (Advantage). Strong verbal and written communication skills across all levels. Adaptability in fast-paced, dynamic environments. Attention to detail and strong problem-solving skills. Strategic thinker with strong execution and delivery focus. Experience in stakeholder management and operational leadership. Strong analytical skills; proficient in Excel, QlikView, Tableau. Skilled in change management and process improvement. Excellent communication, negotiation, and influencing abilities. Highly organized with strong planning and prioritization skills. Results-driven and able to motivate cross-functional teams. Comfortable working independently and collaboratively in a matrixed environment. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with information and insight to make the best choices for improving health and vitality. Join us in driving growth and improving lives. Seniorities and Employment Seniority level: Director Employment type: Full-time Job function: Strategy/Planning and Project Management Industries: Financial Services, Insurance, and Public Health Note: Referrals increase your chances of interviewing at Cigna Healthcare. #J-18808-Ljbffr