DevOps Engineer

1 week ago

Singapore NTT SINGAPORE PTE. LTD. Remote Work Freelance Full time
  • Proactively monitors the work queues.
  • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
  • Updates tickets with resolution tasks performed.
  • Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
  • Captures all required and relevant information for immediate resolution.
  • Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
  • Communicates with other teams and clients for extending support.
  • Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
  • Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
  • Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
  • Works with automation teams for effort optimization and automating routine tasks.
  • Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
  • Identifies problems and errors before they impact a client's service.
  • Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
  • Leads and manages all initial client escalation for operational issues.
  • Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
  • Ensures all changes are carried out with proper change approvals.
  • Plans and executes approved maintenance activities.
  • Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
  • Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
  • May also contribute to / support on project work as and when required.
  • May work on implementing and delivering Disaster Recovery functions and tests.
  • Performs any other related task as required.

Required Experience:
• Hands-on experience with cloud infrastructure and DevOps in AWS and Azure.
• Strong command of infrastructure automation, scripting (PowerShell, Python, Bash), and CI/CD tools.
• Deep understanding of networking, DNS, VPN, load balancing, and firewalls in cloud environments.
• Practical experience with container platforms (Docker, Kubernetes, AKS, EKS).
• Strong problem-solving skills and ability to troubleshoot complex issues independently
Do let me know your year of experience below

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