Investment services platform support lead analyst 1

3 weeks ago

Singapore Schroders Recruitment Full time

We are looking for an individual to join our Investment Services Platform Team (ISPT) to focus on the day to day support and service management of our core investment platform, Aladdin by Black Rock Solutions (BRS).
Working in a fast paced environment, you will be responsible for overseeing Aladdin related enquiries and service requests raised from Investment and Operations business stakeholders. You will work right across the organisation and very closely with BRS to ensure issues are escalated and resolved, and ongoing problems are managed. You will be able to remain calm while under pressure and balance multiple priorities at once.
About Schroders
We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
We have around 4,000 people on six continents. And we’ve been around for over 200 years, but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper.
About the team
The Investment Services Platform Team (ISPT) is a central team within Operations, reporting to the Global Head of Investment Services with a global remit. The team provides support to the Investment, Dealing and Operations functions in Schroders Asset Management Business and works with teams across Schroders to implement change initiated from the three functions. The team aims to enable business growth, support business as usual, make operating model improvements, manage risk and simplify business processes.
What you’ll do
Support the day to day service provision and support oversight of our core investment platform (Aladdin) with the third party supplier Black Rock Solutions (BRS)
Service 2nd line Aladdin related enquiries from Investment, Dealing and Operations users globally with primary focus in APAC region
Troubleshoot general user enquiries and direct accordingly
Oversee Aladdin related enquiries and service requests raised by users directly with BRS to identify business critical items that require further triage and management
Be the escalation point to BRS and work with Schroders Global Technology to manage critical business issues
Escalate Aladdin service incidents impacting critical business processes, including coordination with Schroders Global Technology and business teams through to resolution
Follow up on issue/incident root cause analysis and mitigating actions
Reduce Aladdin incidents by working with ISPT, BRS and Schroders Global Technology through platform control and functional capabilities improvement
Work closely with team members in Asia Pacific and US to ensure global coverage and handover of service issues and escalations on daily basis
Identification and management of the life cycle of underlying problem management themes
Work on multiple priorities concurrently
The knowledge, experience and qualifications you need
Experience working within an asset management firm within front office environment
Good technical investment services platform knowledge and ability to bridge the communications between third party vendors, IT and the business
Good understanding of fund management business and end to end Order/Trade workflow
Familiarity with broad range of investment products and instruments
Familiarity with the dealing lifecycle of Equity, Fixed Income and OTC derivatives instruments is preferred
Strong communication skills and experience to manage third party portfolio, order, execution management system
Ability to define and document business problems within a complex investment management environment
Good inter-personal and organisational skills
Ability to operate under pressure, multi-tasking and deliver to demanding deadlines
Knowledge of Portfolio, Order & Execution Management Systems
The knowledge, experience and qualifications that will help
Previous experience of working in a helpdesk / service management role
Knowledge of Black Rock Aladdin Solution
Business knowledge of other Asset Management front office systems, such as MSCI Barra, Fact Set, Charles River, Bloomberg and Eikon
What you’ll be like
Service orientated
Able to work under pressure, on several critical priorities at once
Have the ability to quickly understand issues, make good judgements and quick decisions
A critical thinker and problem solver
An excellent communicator with strong ability to articulate complex issues succinctly
We recognise potential, whoever you are
Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.#J-18808-Ljbffr

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