Supervisor
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Oversee day-to-day site operations, ensuring effective and timely delivery of technical services and solutions.
Plan, coordinate, and execute service schedules and standby deployments to optimise manpower and operational efficiency.
Manage service team performance, including discipline, attendance, and adherence to safety and operational standards.
Ensure contractual obligations, service levels, and regulatory compliance are consistently met.
Provide prompt support during emergencies, shutdowns, and recovery operations.
Conduct toolbox meetings, operational briefings, and ensure accurate reporting and system updates (e.g., D365).
Support testing and commissioning activities, root cause analysis, and corrective actions for equipment or system issues.
Coordinate procurement of parts and services and provide technical solutions or recommendations to clients.
Planning and Development
Plan and conduct regular training sessions to keep service and facilities engineers up to date with the latest technical knowledge, while taking on a proactive mentoring role.
Implement Lifecycle Replacement Programmes for all M&E equipment and systems, supporting business continuity, service restoration strategies, and contributing to sales opportunities and revenue targets.
Conduct regular technical refresh reviews to ensure systems and solutions remain current and reliable.
Vendor Management
Establish and maintain strong vendor relationships and manage service level performance in accordance with agreements
Manage and supervise on-site vendors, ensuring timely and quality delivery of services
Responsible for the timely preparation and submission of quotations, including obtaining vendor quotations.
Coordinate the procurement of parts and services required to support operational needs.
Continuous Development
Conduct regular technical refresh reviews to ensure systems and solutions remain current and reliable.
Plan and conduct regular training sessions for upskilling and technical competency enhancement.
Promote a culture of safety, operational excellence, and proactive service improvement.
Identify opportunities to enhance service delivery, operational efficiency, and customer satisfaction.
Client Management
Manage and maintain strong client relationships, ensuring service expectations and contractual deliverables are consistently met.
Act as the primary point of contact for client communications, providing timely updates, technical recommendations, and solutions.
Gather client feedback and coordinate with internal teams to drive continuous improvement in service quality and customer satisfaction.
Any other duties assigned by Manager.
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