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IT Field Support

2 weeks ago


Singapore ST Engineering Ltd Full time

Overview
IT Field Service Engineers are technical staff in ST Engineering’s IT organisation who keep IT assets in good working order and ensure that they run smoothly every day. They are first responders who assist users who experience technical difficulties when operating any IT resource, be it hardware or software. Field Engineers work closely with other technical experts like systems, network, database and application managers, software developers and end-users to ensure that technical issues are promptly attended to and resolved.
Job Description
IT Field Engineers have the following responsibilities:
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Planning and undertaking scheduled maintenance upgrades
Setting up accounts for staff, ensuring that they know how to log in
Engaging computer users to determine the nature of any problems they encounter
Ensuring record keeping on IT incident and service management system
Responding to breakdowns
Investigating, diagnosing and solving computer software and hardware faults
Supervising junior engineering and technical staff
Obtaining replacement or specialist components, fixtures or fittings
Repairing equipment and replacing parts
Managing inventory records of hardware, equipment, software
Managing stocks of equipment, consumables and other supplies
Coordinating and executing assigned IT project activities
Serving as SME (Subject Matter Expert) in the designated ICT areas such as VC (Video Conferencing) or IT Asset handling and educating end-users on proper use and care of such IT hardware, software & systems
Job Requirements
At least 1 - 3 years of experience using, configuring, troubleshooting and supporting the IT systems in a large capacity.
Able to interact well with users and work co-operatively with IT colleagues in other disciplines to successfully support end-users.
Working location at Benoi, working hour Mon to Fri 7.30am to 5pm, islandwide transportation provided
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