[LTA-ITCD] MANAGER
1 day ago
Overview The (LTA-ITCD) MANAGER / SENIOR SYSTEM ANALYST, CITIZEN SYSTEMS role at Land Transport Authority (LTA) Singapore. What you will be working on We are seeking a candidate with business analysis experience in Customer Relationship Management (CRM) for the next generation Enterprise Feedback Management System (EFMS). The role involves contributing to the development of public feedback and resolution processes using AI, and integration with asset management system/external agencies systems. What we are looking for Knowledge in IT, Computer Science, Engineering or a related field At least 5 years’ experience in IT project/contract management Excellent in writing papers, tender specifications, contracts and etc Working experience in software testing methodology and tools Experience in government procurement processes is a plus Project Management, Agile or Cloud related certification is a plus Strong analytical and problem-solving skills Strong stakeholder management, presentation and communication skills Ability to work collaboratively in a cross-functional team Candidates with more experience might be considered for senior roles Proven experience in business analysis in the CRM domain Strong analytical, problem-solving, and communication skills, with an aptitude for translating business needs into technical requirements Experience designing and implementing CRM solutions or similar enterprise systems Understanding of data management, system integration, and CRM best practices Commitment to delivering high-quality user experiences and supporting organizational goals through effective CRM management Knowledge of at least one CRM and/or unified workflow management system(s) such as Salesforce, ServiceNow, Microsoft Dynamics, Pega, Appian, OutSystems, and/or equivalent system Evaluate and perform feasibility study of multiple CRMs and/or unified workflow management system that utilizes AI to automate tasks, route cases using AI and GIS/Geospatial/location data, streamline processes, and improve customer experiences Draft clear and actionable user stories, supporting effective communication between business and technical teams Experience in service journey exercise and design thinking will be an added advantage Ability to work collaboratively with diverse stakeholders and adapt to a dynamic, fast-paced environment Strong analytical and problem-solving skills As part of the shortlisting process for the role, you may be required to complete a medical declaration and/or undergo further assessment. Seniority level Not Applicable Employment type Full-time Job function Other Industries Civil Engineering Government Administration Truck Transportation #J-18808-Ljbffr
-
[LTA-ITCD] IT TECH MANAGER
1 day ago
Singapore Land Transport Authority (LTA) Singapore Full timeOverview Join to apply for the (LTA-ITCD) IT TECH MANAGER role at Land Transport Authority (LTA) Singapore Get AI-powered advice on this job and more exclusive features. What you will be working on We are seeking for a dynamic professional who has a blend of technical knowledge and plays a crucial role in ensuring the consistent application of robust and...
-
Singapore Land Transport Authority (LTA) Singapore Full timeOverview Join to apply for the (LTA-ITCD) SENIOR PRODUCT MANAGER/ PRODUCT MANAGER role at Land Transport Authority (LTA) Singapore . What you will be working on We are seeking an experienced Geospatial Senior Product Manager / Product Manager to join our Geospatial Division, which aims at spurring innovative geospatial systems and solutions. At LTA, you will...
-
[LTA-ITCD] SENIOR
1 day ago
Singapore Public Service Division Full timeWhat the role is (LTA-ITCD) SENIOR/EXECUTIVE CYBERSECURITY ENGINEER What you will be working on You will be a key member of LTA Cybersecurity Consultancy team focused on keeping the Land Transport systems safe and secure, including Critical Information Infrastructure (CII) systems. The candidate should possess strong technical skills, industry...
-
Singapore LTA Land Transport Authority Full time $104,000 - $130,878 per year[What the role is][LTA-ITCD] MANAGER / DEPUTY / ASSISTANT MANAGER, IT SYSTEMS (WORKPLACE)[What you will be working on]You shall lead and manage initiatives to strategize, plan and deliver Digital Workplace services for the Land Transport Authority (LTA); including End User computing devices, messaging services, Generative AI, digital solutions and tools. You...
-
Singapore LTA Land Transport Authority Full time**[What the role is]** SENIOR PRODUCT MANAGER/ PRODUCT MANAGER **[What you will be working on]** We are seeking an experienced Geospatial Senior Product Manager / Product Manager to join our Geospatial Division, which aims at spurring innovative geospatial systems and solutions. At LTA, you will be working on product roadmap for Geospatial Enterprise...
-
[lta-lo] Programme Manager, Lta Academy
1 week ago
Singapore LTA Land Transport Authority Full time[What the role is] [LTA-LO] PROGRAMME MANAGER, LTA ACADEMY [What your will be working on] The LTAA is a division within the Learning Office, under the Land Transport Authority. The Academy’s vision is to be a leading global institution on land transport, with a mission to share Singapore's experience and expertise and deliver competency-based training...
-
deputy manager, lta programme
4 weeks ago
Singapore Land Transport Authority (LTA) Singapore Full timeJoin to apply for the (LTA-LO) DEPUTY MANAGER, LTA PROGRAMME role at Land Transport Authority (LTA) Singapore The LTAA is a division within the Learning Office, under the Land Transport Authority. The Academy's vision is to be a leading global institution on land transport, with a mission to share Singapore's experience and expertise and deliver...
-
[lta-lo] Deputy/assistant Manager, Records
2 weeks ago
Singapore LTA Land Transport Authority Full time[What the role is] DEPUTY/ASSISTANT MANAGER, RECORDS MANAGEMENT [What you will be working on] The LTA’s Knowledge Management (KM) Division embraces the power of change and drives LTA toward a knowledge and dhigital-ready organisation. As part of the Records Management (RM) section in the KM Division, you will be working in a flexible and result-oriented...
-
[lta-cxo] Assistant Manager, Service Experience
2 weeks ago
Singapore LTA Land Transport Authority Full time[ What the role is ] ASSISTANT MANAGER, SERVICE EXPERIENCE DESIGN (1-YEAR TEMPORARY CONTRACT) [What you will be working on] You will be placed in this team that focuses on organisational culture and capability building in customer centricity to address service gaps. This team supports the senior management in developing roadmap and implementing...
-
Singapore Land Transport Authority (LTA) Singapore Full timeOverview (LTA-LO) DEPUTY MANAGER, E-LEARNING INSTRUCTIONAL DESIGNER, LTA ACADEMY Join to apply for the (LTA-LO) DEPUTY MANAGER, E-LEARNING INSTRUCTIONAL DESIGNER, LTA ACADEMY role at Land Transport Authority (LTA) Singapore . What the role is Deputy Manager, e-Learning Instructional Designer, LTA Academy (LTAA). What you will be working on The LTAA is a...
