SAP SD

2 days ago

Singapore ABeam Consulting Southeast Asia (SEA) Full time

Overview SAP SD - Customer Service & Service Management Consultant Role description reflects experience in service-related processes within SAP, focusing on understanding, mapping, and optimizing Customer Service and Service Management processes within SAP S/4HANA, ensuring efficient service order handling, contract management, and integration with broader business workflows. Key Responsibilities Design, configure, and support end-to-end service order management, covering creation, execution, tracking, and fulfillment Optimize repair processing, service notifications, and service confirmations for seamless operations Ensure smooth integration between Service Management, SD, and FI-CO for efficient workflow execution Implement and improve warranty tracking and long-term service contracts, ensuring compliance and customer satisfaction Manage service agreements, including preventive maintenance contracts and post-sales service commitments Design and maintain service-related billing plans, ensuring accurate pricing, invoicing, and financial tracking Implement Event-Based Revenue Recognition (EBRR) and monitor revenue flow from service transactions Analyze existing CS and Service Management processes and align them with SAP S/4HANA’s latest functionalities Provide strategic recommendations for automation and efficiency improvements Work closely with business users to troubleshoot issues, develop SAP solutions, and drive enhancements in service-related functionalities Support deployment and user adoption of SAP Fiori apps related to Service Management and CS modules Coordinate with SAP SD, MM, PP, and FI-CO teams to ensure seamless integration across modules Assist in aligning customer service processes with SAP Field Service Management (FSM) solutions if applicable Develop detailed process documentation, SAP configuration guides, and end-user training materials Conduct workshops to educate teams on best practices for Service Management and Customer Service in SAP Required Skills & Experience Immediate starter will be preferred SAP CS & Service Management Expertise: In-depth knowledge of Service Order processing, warranties, contracts, billing, and repair management SAP SD Integration: Hands-on experience integrating CS and Service Management with SAP SD for streamlined sales-service workflows Revenue Recognition & Billing: Strong understanding of Event-Based Revenue Recognition (EBRR) and billing management Process Optimization & Automation: Proven ability to map, optimize, and transform service management processes within SAP Stakeholder Management & Communication: Strong ability to collaborate across teams, ensuring business requirements are met with optimal SAP solutions SAP Implementation & Support: Experience with SAP S/4HANA implementations, system enhancements, and ongoing support activities Preferred Qualifications: SAP S/4HANA experience with a focus on CS and Service Management modules Prior consulting experience in SAP service management solutions Knowledge of Fiori-based Service Management applications SAP Certification in SD, CS, or Service Management is a plus Why Join Us At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. We value enterprise and digital transformation initiatives and have a diverse range of clients across multiple countries. We regret only shortlisted candidates will be notified. Powered by JazzHR #J-18808-Ljbffr

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