Alumni Engagement Officer

7 days ago

Jurong, Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

Job Scope: Data Management Develop and improve data reports for the Office of Alumni Engagement (OAE) and senior management. Maintain accurate alumni engagement data (including event participation, CET, volunteerism) by working with various departments. Fulfil ad hoc data requests within specified deadlines, and update alumni LinkedIn profiles and notable alumni lists. Work with the team lead and senior executive on recruitment, training, and supervision of student helpers for Blackbaud CRM data updates. Data & IT Project Management Collaborate with units like the University Advancement Office (UAO) and Centre for IT Services (CITS) to improve alumni-related IT services. Co‐lead and coordinate data/IT projects, and manage technical aspects of the alumni portal. Work with internal and external stakeholders including OAE colleagues, CITS, schools, alumni and vendors. Operations & Coordination Guide and partner with the senior executive in ensuring CRM data accuracy and managing CRM access requests. Support data audits and ensure compliance with NTU's data privacy policies. Maintain and update standard operating procedures (SOPs). Other Duties Perform additional tasks as assigned to support team objectives. Working Arrangement: Location: Nanyang Drive Working Hours: Mon – Thur: 8.30am to 5.45pm (inclusive of 45 mins lunch break)Fri: 8.30am to 5.15pm (inclusive of 45 mins lunch break)Salary: $ /Month Duration: 1 Year Requirements: Qualifications Bachelor's Degree in Information Systems/Technology, Data Analytics or other related fields. Advanced-level knowledge of Microsoft applications e.g. Excel, Word, PowerPoint. Knowledge and skills in data visualizations. Familiarity with the Personal Data Protection Act (PDPA), data privacy and governance policies. Minimum 4-5 years' experience in data and database management, or customer or membership-type platforms/app or IT related-projects. Experience in managing others e.g. junior staff will be advantageous. Skills & Competencies Excellent communication (both written and verbal) and interpersonal skills, with the ability to engage and connect with diverse stakeholders. Strong project management skills, with the ability to coordinate multiple initiatives simultaneously. Resourceful and ability to work independently and in a group setting in a fast‐paced environment. Exceptional organisational skills and attention to detail. Knowledge of alumni relations and an understanding of the higher education landscape is a plus. EA License No.: 96C4864 (Shanice Lim Xin Ni)Reg. No.: R #J-18808-Ljbffr

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