Customer service assistant manager
3 weeks ago
Target Recruitment
A member of WMS Group (15 C7744)
Customer Service Assistant Manager / Senior Executive - 5 Days, Tuas (Ref: JL)
LocationTuas$2800 - $3800
Work Week5 DAysMin. QualificationO-LevelExperience2 - 4 YearsJob Description/ RequirementJob DescriptionLead and manage the Customer Service department.
Provide good customer service, handling incoming telephone call, customers inquiry and quotation/tenders.
Order processing, ensure timely delivery, prepare documentation for delivery and invoicing.
Liaise with customers, sales team, logistics company and production personnel on delivery and documentation issues.
Resolve customer service issues, supervise team performance and ensure KPIs are met.
Maintain, file and update customers’ record and price list, ensuring company database is updated.
Preparation weekly and monthly reports.
Manage customer or company vendor registration.
Handling reception and administration activities such as filing, stationery, office supplies, equipment etc.
Manage office filing system including quotations, tenders and company documentation.
Job RequirementsPossess at least GCE ‘O’ Level or Nitec or Diploma.
Proficient in MSOffice (e.g. Word and Excel)
At least 2-4 years of customer service experience.Tel-RemarksMNC listed in oversea exchange
Good career growth prospects
Competitive salaryJob category 1Admin/ HRJob category 2Customer Service/ Call Centres Telemarketing#J-18808-Ljbffr
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