Associate Director, Process Management

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. Be a Part of Something BIGReporting to the Senior Director, Singtel Singapore Procurement, the Associate Director of Technology Procurement is responsible for leading the Singtel SG Technology Procurement function. This role is pivotal in managing an annual spend of approximately $500M, driving cost efficiencies, and leveraging the scale of the Singtel Group through joint sourcing initiatives with Group Technology Procurement. The incumbent will lead procurement activities for ST SG IT and Networks, ensuring strategic alignment and strong stakeholder relationships with the ST SG CIO and CTO and their respective organizations. This involves building robust partnerships and aligning sourcing strategies with key focus areas to support the organization's objectives. Additionally, the role demands strong people management and leadership skills to cultivate a highly engaged team and deliver satisfactory internal customer experiences. The incumbent must ensure compliance with policy while fostering a culture of excellence and continuous improvement. Make An Impact By Category Management & Sourcing Lead the Technology Procurement team to develop category strategy and plan with business Top Executives/Executives (mainly in Networks and IT), championing strategic joint initiatives, and drive joint sourcing opportunities, commercial modelling, and strategies for this Technology category across Singtel SG. Manage and pro-actively lead procurement activities (sourcing, negotiation, award, contracting) and engagements for said category across stakeholders. Be fully accountable for ST SG Technology spend and savings under this category, working with Group Technology Procurement to leverage scale across Group OpCos prioritizing high impact spend areas. Act as point of contact for key business stakeholders’ senior leaderships for this category. Governance, Process improvement and Procurement Operations Drive alignment and enforce governance to procurement policy throughout the procurement cycle. Oversee training programs and development activities for the development of knowledge base across the broader Networks and IT team, to strengthen the overall capability of our stakeholders on sourcing activities & contractual management. Lead & coach the team to identify, champion and drive continuous improvement relating to policies, supplier relationships and contracts price lists (& BOQ). Engagement with SG Networks & IT Executives & Snr Leaderships (SLTs)Build strong & regular stakeholder engagement especially with CTO and CIO as well as their leadership teams, to align sourcing strategy and key focus areas. Lead the team to build strong positive stakeholder relationships and monitor such engagements, while being accountable for Procurement CSAT. Plan and execute communications plans to ensure accurate and timely flow of information to internal stakeholders & leaderships. Leadership Responsibilities of SG Technology Category Team Create a culture that strives to add value, reward initiative, promote talent and expand knowledge. Coach and guide all members of this category Management team. Manage the performance and development processes for your team members. Support and guide team members to meet their KPIs and career development plans. Be champion role model and cultivate strong Company values (COMMIT) and driving engagement. Advise and guide business stakeholders seeking technology sourcing across all levels. Strategic Supplier Relationship Management Own and manage key strategic supplier / partners relationship with Snr Exec & C-level for this category. Key escalation point for procurement for vendors’ sourcing discipline and dispute resolution. Skills To Succeed Bachelor’s Degree in engineering, computer, business, commerce, accounting or law. At least 8-10 years of relevant work experience in procurement, Telecom or Technology industry. At least 5 years’ experience in procurement leadership role. Strong commercial background and business acumen and curiosity to “think outside the box.”Ability to communicate and present effectively. Possess a strategic focus with the ability to analyse, formulate and implement procurement strategies to reduce costs and drive change. Ability to contextualize data analytics into actionable sourcing insights. Ability to resolve contractual & commercial disputes. Demonstrated capability in project/category management. Strong interpersonal skills and able to cultivate and develop strong team dynamics. Excellent organisational skills, ability to prioritise and manage competing priorities, including suppliers. Results orientated with an attention to detail and accuracy. Having a Coaching mindset and a MUST strong team leader with good interpersonal skills. Ability to influence and multiple stakeholders from different functions, entities and priorities to yield optimal outcomes for the OpCos. Has confidence and competence in leading teams and working beyond defined job scopes and ambiguous situations. Good understanding of contractual rights and construct. Rewards that Go Beyond Full suite of health and wellness benefits. Ongoing training and development programs. Internal mobility opportunities. 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