Assistant manager, venue operations

2 months ago


Singapore Kallang Alive Sport Management Co Pte. Ltd. Full time

As part of the OCBC Aquatic Centre team and reporting to the Venue Lead, the position of Assistant Manager/Manager will support the establishment, day-to-day and event operations of the leading sports and leisure facilities. Working closely with stakeholders, partners, and the community at large, the successful candidate will work closely with management to deliver the operations. Roles & Responsibilities Support the venue event and daily operational matters including: Deliver highly professional service to hirers, internal partners, and colleagues Efficient, meticulous, and methodical approach to working, within a team environment Use of applications such as EBMS and other systems Ensure all internal stakeholders are kept informed of event details Operational administration tasks and functions as and when management requires Any other tasks and responsibilities that will evolve within the general job scope Work closely with promoters/hirers to understand their needs and the nature of the event, to provide support and a clear understanding of the venues in order to deliver all events successfully for both the Sports Hub and the promoters/hirers Support the Venue Lead with venue operations plans and venue handover exercise, ensuring input and support from various partners and a coordinated plan for the management of the venue Work on operational and service checklists alongside the venue lead. Ensure these are completed thoroughly, with attention to detail focusing on service-led issues and a drive for continuous improvement Ensure all relevant commercial obligations are appropriately managed and delivered, to deliver maximum value for Sports Hub and the promoters/hirers Effective and efficient management of all staff working within the department, ensuring a high level of service delivery Work alongside the facilities management team to ensure the venue readiness for event day. This includes regular checks on cleanliness and maintenance to ensure the highest standards meet all contractual Key Performance Indicators (KPIs) related to venue operations Review and work on venue SOPs with the venue lead. Any ad hoc duties as assigned Requirements Bachelor's Degree in a related field, such as Events and Hospitality Management, or equivalent Minimum of FIVE (5) years of relevant professional experience in a similar role, preferably in a fast-paced environment. A proven track record of successfully managing projects/events/venues and delivering results Experience in leading teams is highly desirable Information Only shortlisted candidates will be notified. The level of appointment will depend on the qualifications and experience of the candidate. #J-18808-Ljbffr



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