Head, Delivery Constructs

Overview
As the Head, Delivery Constructs & Practices, you will be accountable for:
Evolving the delivery operating model to unlock value realisation of organisational outcomes – driving the design and implementation of clear and scalable structures to support product and platform delivery, agility, and accountability.
Defining, embedding, and sustaining high-performing delivery ways of working practices (Agile, Product, DevSecOps) across all Squads, Hives, Domains, and Programs within the organization – driving the development and implementation of standard practices, lead data-driven decision-making, proactively manage delivery risks, and foster a culture of continuous learning and improvement.
This role requires a combination of strategic thinking, business acumen, change management, process optimization, people management, and risk management skills to enhance overall delivery efficiency and alignment with organizational objectives.
In this role, you will partner strongly with CIOs, Business Heads, and their respective teams and Delivery Coaches to plan and implement strategic initiatives in various Domains, improving change delivery across Corporate and Institutional Banking, Wealth and Retail Banking, Group Functions, and Support.
You are successful in this role when you meet agreed key performance indicators such as % alignment to product delivery model, constructs and role clarity, capability development, squad / hive health, squad / hive maturity, and adoption rate of standard practices, and staff onboarding to delivery ways of working.
To do this, you must have (1) courage to call out gaps in our ways of working and constraints to our Flow of Work i.e. “canary in the coalmine”, (2) mastery of data and insights to analyse and frame delivery performance issues i.e. “problem finding”, (3) leadership to drive solutions at multiple levels, (4) bias for action to take ownership and accountability of execution and (5) executive presence to influence senior executives.
Key Stakeholders
· T&O Management Team
· Business or Function Management Team
· CXO -1 / -2
· Transformation Leads
· Expertise Leads and COEs
· Group Process Owners
· Functional partners incl. HR, Risk, etc.
Our Ideal Candidate
Bachelor's degree in a related field (e.g., Business Administration, Engineering, Computer Science)
Relevant certifications in Agile methodologies (Product Owner, Agile Coach, Change Management) and data analysis (e.g., Data Analytics, Business Intelligence)
10+ years of experience in leading and managing agile delivery teams in the banking or financial services industry
5+ years of experience indriving transformation initiatives (e.g. Project to Product, Enterprise Agile Transformation) as a Director / VP level
Strong understanding of data analysis, data visualization, and data storytelling techniques
Proven track record in driving process improvement and change management initiatives
Excellent communication, facilitation, and relationship-building skills
Demonstrated leadership and people management experience in a matrix organization
Role Specific Technical Competencies
Team Design:The capability to design effective team structures, aligned to organizational strategy, fostering collaboration, role clarity, and delivery accountability.
Role Design:The skill to define roles and responsibilities that support product and platform operating models, ensuring clear accountabilities, minimized overlaps, and alignment to value streams.
Craftsmanship and Capability Uplift :The ability to build and mature professional capabilities within teams, establishing standards of practice, continuous learning, and technical excellence.
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