Cloud Support Engineer

5 days ago

Singapore Thought Machine Full time

Thought Machine – Cloud Support Engineer Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Temasek, Standard Chartered Ventures, Molten Ventures, Eurazeo, Intesa Sanpaolo, Nyca Partners, JPMorgan Chase Strategic Investments, and more. We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We’re regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We’ve been named in the IDC list of top 100 fintechs, and the Singapore HR Awards awarded us Gold and Silver for our workplace culture and employee experience. The Cloud Support Engineers are a global team, operating a 24/7 shift pattern working closely with our Clients, Client Success Managers, Client Delivery Teams and Engineering. Our Cloud Support Engineers perform the crucial task of providing world class support and ongoing maintenance for our clients, operating at a comprehensive technical level to validate and triage technical issues received from clients, perform initial diagnostics and engage our engineering support team to resolve incidents within the agreed service levels. They will also assist clients during the full lifecycle of the product from cloud infrastructure provisioning, product installation to production rollout and ongoing support, managing client communications 24x7 to proactively engage clients on identified incidents along with responding to client issues and ensuring a speedy resolution. Responsibilities Being part of a multi-region Cloud Support Engineer shift pattern to ensure global 24x7 client coverage. Understanding, investigating and resolving client technical queries and issues. Validating core infrastructure, platform and banking layer issues. Reviewing logs, alerts, traces to spot anomalies and progress investigations. Analysing internal and client-hosted observability tools. Owning assigned tickets and ensuring clients are updated on the incidents’ progress, timeframes and resolution plans. Working with L3 engineering support in line with agreed service levels. Collaborating with the wider engineering teams, obtaining a deep technical understanding of Vault and associated roadmap. Provisioning cloud infrastructure from

  • Cloud Engineer

    1 week ago

    Singapore Metaverse Cloud Solution Pte. Limited Full time

    Join hands to create a bright future for the informatization development in the field of engineering construction. Responsibilities: Responsible for Windows and Linux based IT infrastructure maintenance and implementation Provide server and network support and troubleshooting Provide technical support and system administration on cloud platform to meet...

  • Cloud Engineer

    3 days ago

    Singapore NANO CLOUD PRIVATE LIMITED Full time

    Job Description & Requirements Mandatory skill : 1) Cloud Computing (Azure) Certifications. 2)Azure Solutions Architect Expert is advantageous. Job Responsibilities: To lead and manage, troubleshooting, support across various domain teams. Day1 implementation and existing Day2 operations of Cloud Operations. - At least ten (10) years’ experience in...

  • Cloud Support Engineer

    2 weeks ago

    Singapore Molten Ventures plc Full time

    Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology....

  • Cloud Support Engineer

    1 week ago

    Singapore Thought Machine Full time

    **General information**: - Job Title Cloud Support EngineerCity SingaporeCountry SingaporeDivision Client Services**Description**: - Thought Machine’s mission is bold - to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which...

  • Cloud Support Engineer

    1 day ago

    Singapore Ultima Full time

    Overview Job Title: Cloud Specialist Company: Ultima Job Type: Full-Time Location: Remote (Singapore)Note: We are not able to provide visa sponsorship or process applications requiring EP eligibility. About Ultima Ultima is a leading technology company specializing in cloud solutions and digital transformation services. We help organizations leverage cloud...

  • Cloud Support Engineer

    5 days ago

    Singapore ERP21 PTE LTD Full time

    Summary of the Role: The Cloud Support Engineer is responsible to ensure service availability, performance and a good security posture of the systems running in the Cloud environment, in provisioning core infrastructure services of large system. The operational tasks required need to be fulfilled in a timely, co-operative and professional manner with the...

  • Cloud Support Engineer

    3 days ago

    Singapore Thought Machine Full time

    **General information**: - Job Title- Cloud Support Engineer- City- Singapore- Country- Singapore- Division- Engineering- Working time- Full-time**Description**: - Thought Machine’s mission is bold - to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking and built...

  • Cloud Support Engineer

    3 days ago

    Singapore Thought Machine Full time

    Thought Machine's mission is bold - to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking and built core and payments technology which runs natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We...

  • Cloud Support Engineer

    5 days ago

    Singapore NodeFlair Full time

    **Job Summary**: **Salary** S$5,000 - S$7,000 / Monthly **Job Type** **Seniority** Junior **Years of Experience** At least 1 year **Tech Stacks** AWS Linux - At least 1 year technical hands-on experience on AWS Cloud and Redhat Enterprise system implementation and support - Certification as an AWS or equivalent Cloud Computing Engineer is preferred....

  • Cloud Support Engineer

    2 weeks ago

    Singapore TOSS-EX PR PTE. LTD. Full time

    Overview The Cloud Support Engineer is responsible for ensuring service availability, performance and a good security posture of the systems running in the Cloud environment, in provisioning core infrastructure services for large system deployments. The role works with other infrastructure engineering teams to fulfill operational tasks in a timely,...