
Cafe Team Leader
1 week ago
We're opening a new coffee concept - a warm, welcoming space where people can connect, share conversations and enjoy consistently great coffee and food.
Key Responsibilities
- Operational Excellence: Lead daily operations to ensure smooth service at all times. Stay updated on current coffee trends and brewing techniques. Calibrate coffee machines daily for consistency and product quality. Ensure cafe complies with hygiene, food safety regulations and standards.
- Customer Service: Deliver high customer satisfaction by addressing complaints, resolving issues and creating a welcoming atmosphere.
- Stock & Quality Control: Monitor stock levels, place inventory orders and coordinate with suppliers for timely replenishments. Maintain high standards for beverage preparation, presentation and food quality.
- Financial Management: Achieve sales targets while controlling costs for overall profitability.
- Team Management: Foster a positive work environment to develop and motivate team members to uphold service excellence. Oversee staff scheduling, manage workflow and ensure adherence to procedures.
Requirements
- Knowledge & Experience: Minimum 2 years of experience managing a cafe or F&B outlet. Strong understanding of coffee, including origins, processing methods, roasting profiles, brewing methods and flavor profiles. Ability to educate the team effectively in these areas. Working knowledge of equipment calibration and cafe operations. Proficiency in MS Office (Word, Excel).
- Soft Skills & Availability: Enjoy building team culture and taking initiative, with good leadership, communication and people management skills. Willingness to learn and adapt to new trends and techniques. Able to work under pressure in a fast-paced environment.
What We Offer
A 5-day work week, medical claim system, 14 days of annual leave, individual welfare fund and career progression as the brand expands.
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