Philips International | Technical Support Specialist
16 hours ago
Technical Support Specialist - Healthcare Informatics
Apply locations Singapore time type Full time posted on Posted 3 Days Ago job requisition id 506805
Job Description
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
In this role, you have the opportunity to focus on delivering excellent healthcare informatics product service support expertise to customers and being there for customers when they need us most. The
Technical Support Specialist – Healthcare Informatics
is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems, and service requests raised by customers (internal or external).
Key Responsibilities:
Manage and maintain effective communication with customers in relation to logged service requests.
Manage effective communication with internal and external cross-functional teams.
Effectively utilize service tools for logging, triage, and classification of cases in line with published work instructions, leading to resolution – remotely or onsite.
Monitor cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.
Negotiate and prioritize case load with the Service Delivery Manager and/or support team members.
Work on root cause analysis of the incident when needed and collaborate with the Problem management team or Subject Matter Expert for further analysis.
Participate in weekly rotating on-call responsibilities, providing 24/7 coverage.
Work with the team to perform preventive maintenance.
Participate and contribute in cross-functional teams as an active member.
Scoping, designing, building, deploying, and/or integrating solutions.
Analyze unique business, technical, and clinical customer requirements to design, build, and/or integrate the most appropriate solution.
Document solutions to ensure support teams and other consultants can participate in support and onward development.
Practice strong configuration management and version control.
Resolve technical issues and offer proactive technical support.
Meet project milestones and timelines for tasks/activities that have been assigned.
Participate in project deployment and associated activities which may require working beyond business hours.
To succeed in this role, you’ll need a customer-first attitude and the following:
Bachelor's Degree or Diploma in Information Technology or Computer Science.
1-3 years experience in IT Implementation, Networking, Infrastructure Support, and/or Technical Support.
Windows Server Administration experience preferred.
Knowledge of Oracle database, VMware, Hyper-V, Windows Server application, and network technologies preferred.
Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution.
Proven ability to solve problems systematically and effectively, ensuring high customer satisfaction.
Self-driven, independent, humble, willingness to learn and team-spirited with learning aptitude.
Able to write client-side scripts like PowerShell, batch, etc. preferred.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year.
#J-18808-Ljbffr
-
Singapore Philips International Full timeSales Operations Specialist- Intern Your role: Carrying out general activities to support the execution of sales processes, tasks, projects. Respond to external/internal requests for information. Proactive monitoring of CRM leads and opportunities statuses for timely creation of commercial offers and avoidance of duplicates. Support the creation of...
-
Technical Support Specialist
3 days ago
Singapore Philips International Full timeTechnical Support Specialist - Healthcare Informatics Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully...
-
Singapore Philips International Full timeClinical Scientist and Application Specialist, MR ASEAN Apply locations: Singapore Time type: Full time Posted on: Posted 18 Days Ago Job requisition id: 540297Job Description The Clinical Scientist MR (Market) is to promote Philips branding and innovations, develop, manage and steer partnerships with the luminaries in the market. He/She also drives solid...
-
Singapore Philips International Full timeManufacturing Engineer Intern Apply locations Singapore time type Full time posted on Posted 30+ Days Ago job requisition id 540515Job Title Manufacturing Engineer Intern Job Description Your role: You are responsible for: Support all technical aspects of industrialization activities, managing/monitoring the process capabilities of part manufacturing with...
-
Philips International | Modality Sales Specialist
16 hours ago
Singapore Philips International Full timeModality Sales Specialist - HPM, EC & AMD Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000 unique individuals, with...
-
Singapore Philips International Full timeBusiness Marketing Manager MRI APAC Apply locations Singapore time type Full time posted on Posted 30+ Days Ago job requisition id 537949Job Description Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. In this role, you have...
-
Philips International | Marketing Intern
15 hours ago
Singapore Philips International Full timeCo-ordinate between shopper agency, merchandisers and retailers Co-ordination and execution of in-store displays, image corners, change requests Drive Instore Excellence in our executions Support Marketing team in Demand generation campaign activations You're the right fit if: You should be enrolled in a University and pursuing a degree in Marketing/...
-
Singapore Philips International Full timePCMS Customer Service Intern Apply locations: Singapore Time type: Full time Posted on: Posted 2 Days Ago Time left to apply: End Date: January 14, 2025 (8 hours left to apply)Job requisition id: 541034Job Title PCMS Customer Service Intern Job Description Your role: To assist in the CS operations either onsite or backend. Assist FSE in Preventive...
-
Philips | Manufacturing Engineer Intern
7 days ago
Singapore Philips Full timeJOB DESCRIPTION Job Title: Manufacturing Engineer Intern Job Description Your role: Support all technical aspects of industrialization activities. Manage/monitor the process capabilities of part manufacturing with secondary processes and/or product assembly. As part of the industrialization team, fulfill new product requirements to keep manufacturing and...
-
Singapore Philips International Full timeLogistics Category Intern Location: Singapore Time Type: Full Time Posted On: Posted Yesterday Job Requisition ID: 539556Job Description You are responsible for: Manage small scale projects in the implementation of global strategy of Supplier Base Rationalization. Support on the analysis or coordination for large scale projects. Understand saving mechanism...
-
Singapore Philips International Full timeThe Head of Growth Region Emergency Care has direct accountability on the commercial success of the Emergency Care business within Growth Region and will lead the business teams across the region. If you are a leader in the Medtech space and are looking for a new opportunity, take a look at the position below and apply today!You are responsible for Managing...
-
Singapore Philips International Full timeRegional Business Unit Leader, Ambulatory Monitoring & Diagnostics (AM&D), Growth Region We seek a leader that can grow our AM&D portfolio in the Growth region. This portfolio spans the full Electrocardiogram (ECG) space, from Holter monitoring (including ePatch and Cardiologs) to Digital Cardiology Solutions (DCS) business (Cardiograph, ISECG). You will...
-
Philips Iberica SAU | Modality Sales Specialist
15 hours ago
Singapore Philips Iberica SAU Full timeJob Title Modality Sales Specialist - HPM, EC & AMD Job Description Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000...
-
Singapore Philips Iberica SAU Full timeJob Title Manufacturing Engineer Intern Job Description Your role: You are responsible for: Support all technical aspects of industrialization activities, managing/monitoring the process capabilities of part manufacturing with secondary processes and/or product assembly. As part of the industrialization team to fulfill new product requirements to keep...
-
Singapore Philips International Full timeJob Title Clinical Scientist and Application Specialist, MR ASEAN Job Description The Clinical Scientist MR (Market) is to promote Philips branding and innovations, develop, manage and steer partnerships with luminaries in the market. He/She also drives solid research collaborations, delivers research, education, and support in integrated solutions,...
-
Singapore Philips Iberica SAU Full timeJob Title Clinical Scientist and Application Specialist, MR ASEAN Job Description The Clinical Scientist MR (Market) is to promote Philips branding and innovations, develop, manage and steer partnerships with luminaries in the market. He/She also drives solid research collaborations, delivers research, education, and support in integrated solutions,...
-
Clinical Scientist and Application Specialist, MR
17 hours ago
Singapore Philips International Full timeClinical Scientist and Application Specialist, MR ASEAN Apply locations Singapore time type Full time posted on Posted Yesterday job requisition id 540297Job Description The Clinical Scientist MR (Market) is to promote Philips branding and innovations, develop, manage and steer partnership with the luminaries in the market. He/She also drives solid research...
-
Modality Sales Specialist
17 hours ago
Singapore Philips International Full timeModality Sales Specialist - Hospital Patient Monitoring Apply locations Singapore time type Full time posted on Posted 30+ Days Ago job requisition id 536520Job Posting Description Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through...
-
Philips Iberica SAU | Intern
17 hours ago
Singapore Philips Iberica SAU Full timeJob Title Intern - Manufacturing Digital Transformation Job Description In this role, you have the opportunity to make life better. Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer...
-
Singapore Philips Iberica SAU Full timeJob Title Clinical Application Specialist Job Description Job Posting Description Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are....