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Sales associate
1 month ago
As a Sales Associate, you are responsible for ensuring an exceptional experience for our clients and representing the brand with elegance while meeting sales expectations.Job ResponsibilitiesPrimary Objectives:
Tend to customers before and after the sale (complaints, exchanges, alterations, etc.) following the criteria for excellence, with the goal of having them feel that the company cares and provides professional service, leading to an optimum image of Givenchy, which will in turn lead to more sales.
Complete sales in the section under your care, adapting the product to the needs of your customers and achieving the established sales goals with full customer satisfaction.
Follow up with customers who have purchased and may be recurrent customers to develop new contacts, build desire and the sensation of service, paving the way for future sales.
Participate in all inventory, cycle counts, and goods receptions to maximize efficiency at work, ensuring store operations at optimum operational standards.
Proficient and accurate usage of POS (Point-of-Sale).
Assist in maintaining visual standards with direction from VM and in accordance with company standards.
Act as an ambassador of Givenchy by following Givenchy grooming and uniform policy.
Maintain open, positive, and constructive communication with team members.
Be an active team player, supporting and participating in all business activities.
Detailed Objectives:
Brand Ambassador:
Represent Givenchy, guaranteeing that the brand image is correctly perceived by clients by adhering to the specific dressing and behavior standards of luxury.
Contribute to maintaining the upscale atmosphere of the boutique.
Client Engagement:
Execute a proper Selling Ceremony process (Welcoming, Exploration, Proposal, Closing & Service, and Customer follow-up) to ensure that the Brand image is properly perceived by clients.
Ensure that the client-telling process is executed in accordance with company guidelines and business strategies.
Recruit and convert new clients, and maintain relationships with existing clients through the following key actions:
Capture and update all client information accordingly to company tools to retain accurate client data.
Track client preferences and past purchases to provide personalized recommendations.
Foster long-term loyalty through storytelling by providing a rich narrative behind each collection.
Embrace a Result-oriented Culture:
Actively meet or exceed individual and store sales targets.
Achieve all sales associate KPIs and CRM requirements.
Identify additional sales opportunities by understanding the specific needs of clients.
Store Operations:
Ensure proper back of house maintenance and stock management.
Participate in all inventory, cycle counts, and merchandise receptions to maximize efficiency at work, ensuring store operations at optimum operational standards.
Work with SIC on controlling and maintaining the Visual Merchandising of the store, proposing enhancements to the VM team to drive and maximize sales.
Proficient and accurate use of POS.
Ensure store functional maintenance.
Team Collaboration:
Work collaboratively as an active team player to support all business activities.
Actively participate in any implementation of training and tools.
Maintain open, positive, and constructive communication with team members.
Profile
Behavioral Requirements:Ensure punctuality, honesty, and discipline at all times. Demonstrate spontaneous teamwork, openness to feedback and communication, and be driven to achieve results. Be positive and proactive, self-motivated. Stay informed and updated with fashion trends and be familiar with Givenchy’s product knowledge and brand’s DNA.#J-18808-Ljbffr
