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Operations Supervisor

1 week ago

Singapore This is an IT support group Full time

Job Purpose
The Operations Supervisor will be responsible for day-to-day operations for assigned corporate accounts and follow through to communicate for resources to fulfill requirements, which includes managing the in-house drivers and subcontractor’s drivers, as well as the corporate clients. He/she would be the liaison for corporate clients and resource providers, including handling administrative, billing, payment matters and reporting.
Responsibilities
Operations
Able to understand clients’ requirements quickly and communicate with internal and external parties for the required resources
Prepare bus schedules, select optimum location of pick-up points and propose solutions for new or existing accounts
Collate, prepare and submit monthly ridership reports to client
Liaise between clients and in-house or sub-contractors’ drivers on daily bus operations issues
Handle all feedback on complaint or compliment arising from in-house or sub-contractors’ drivers and manage all lost and found
Assist daily in-house drivers safe driving checks, perform on-site ground checks and audits to ensure schedule and service quality are met, and to make necessary adjustments when needed
Periodic or as and when required meeting with client to resolve feedback
Provide administrative support concerning respective accounts
Billing
Liaise with Finance to ensure timely processing of sub-contractors billing and payments
Active monitoring of monthly term billing and service sheet from sub-contractors for discrepancy, especially for contract renewal (increase of new or revised pricing)
Check the amount submitted by subcontractor in Ariba tally with contract agreement before release, ensure sub-contractors monthly payments tally with the amount billed by clients
Verify PO number are tag to specific term billing contract
Record all penalties imposed by clients to sub-contractors, monitor credit notes billed to sub-contractors and monthly update to Finance of sub-contractors’ accrual amount
Competent with Excel and handle administrative tasks assigned
Qualifications & Work Experience
GCE A level/Diploma or equivalent
At least 1 year working experience in transport or logistics industry is preferred
Possess Class 4 driving license with Bus Driver Vocational License would be advantageous
Skills
Technical skills include:
Strong written and oral communication skills to interact professionally across functional teams and multiple levels within the organisation
Proficiency in Microsoft Office Excel, PowerPoint, and Word
Generic skills include:
Excellent multitasking skills
Team player
Good time-management skills
Great interpersonal and communication skills
Willingness to make calls outside office hours preferred.
Strides Mobility
is your leading mobility solutions and services provider. With close to 40 years of industry experience, operating and maintaining a wide and diverse fleet, we connect customers, drivers and vehicles to deliver technology-enabled solutions that are safe, reliable, inclusive and sustainable.
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