Customer Service Officer

1 week ago


Singapore AGAPE CP HOLDINGS PTE. LTD. Full time

Job Descriptions Provide face-to-face and/or virtual counselling to members of public (MoP) on specified addictions Understand the emotional, social, psychological and other aspects of the MOPs situation and circumstances Coordinate and liaise with relevant stakeholders to ensure all related matters are followed up and resolved. Enter details of all the interactions accurately in the designated interaction management system. Maintain good soft skills throughout their interactions with Ptcp or MoP Follow up on cases that have been forwarded to POCs/external stakeholders and ensure that resolution is being provided to MoP Fully comply with SOP on the role without defaults as stipulated in the client’s requirements. Job Requirements Good communication skills in English and/or other local languages – Mandarin / Malay / Tamil / Dialects Proficient in Microsoft Office applications Ability to handle difficult interactions in a professional manner Firm yet empathetic individuals who have a passion for the reformation of addicts or those affected by the addictions Preferably have face-to-face counselling / coaching / mentoring experience #J-18808-Ljbffr



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