Senior IT Analyst

Overview
Senior IT Analyst (contract ending 31 Jan 2028), IITS at Singapore Management University
Responsibilities
This position is for Office of Integrated Information Technology Services (IITS).
Gather user requirements, conduct feasibility study, design & develop solutions that are robust, scalable and mobile friendly.
Build, support, maintain or enhance the custom solutions.
Work independently or with other members to develop, integrate, or implement new components to deliver new features.
Manage integration partners, conduct code review and testing for developed or integrated products.
Run IT Security scans for software and address the vulnerabilities in a timely manner.
Create and update technical documentation and user manuals according to standards and guidelines set.
Ensure timely completion and produce quality output.
Conduct user training and provide user and exam support.
Provide integration support to other systems.
Monitor usage and effectiveness of solutions.
Manage student helpers in UAT, technical documentation and support work.
Any other duties as assigned.
Qualifications
Diploma or Degree in Computer Science, Information Technology, or related field.
Professional certifications (preferred but not mandatory) such as:
Microsoft Certified: Azure Developer Associate
Microsoft Certified: .NET Developer
Certified Scrum Developer (CSD) or Agile/Scrum certifications
AI/ML certifications from Coursera, edX, or Microsoft (e.g., Azure AI Engineer Associate, Prompt Engineering for LLMs)
Required Skills and Experience:
Minimum 5 years of hands-on experience in web development using C#, ASP.NET (MVC/Web API), .NET Framework 4.8, and .NET Core/6+.
Proficient in modern frontend frameworks such as Angular or React.js.
Strong knowledge of web markup and scripting: HTML5, CSS3, JavaScript, XML, jQuery, AJAX.
Familiar with Learning Management System (LMS) integration, data analytics tools, and mobile technologies.
Solid understanding of Object-Oriented Programming (OOP) principles and software design patterns.
Experienced with the Microsoft tech stack including MS SQL Server, Entity Framework, Visual Studio, and Azure cloud services.
Hands-on experience in cloud migration projects from on-premise infrastructure to Azure, including refactoring and modernization of legacy applications.
Strong grasp of n-tier architecture, service-oriented architecture (SOA), and RESTful APIs.
Skilled in GitHub and experienced in Agile software development methodologies.
Proficient in automated testing using frameworks such as Playwright, Selenium, NUnit, xUnit, and familiar with Test-Driven Development (TDD) practices.
Knowledge of secure coding practices and capable of performing high-quality code reviews.
Proven track record in delivering full software development lifecycle projects, including user training and post-deployment support.
Quick to adapt to new technologies, systems, and integration methods.
Demonstrated analytical and problem-solving skills with the ability to deliver well-documented, innovative solutions.
Self-motivated, independent, and responsible with a passion for building robust, high-quality systems.
Strong written and verbal communication skills, and a collaborative team player comfortable engaging with diverse stakeholders.
Preferred/Bonus Skills
Experience with Power Platform (Power Apps, Power Automate, Power BI) for rapid solution development and automation.
Experience with Python for backend scripting or data analysis.
Exposure to AI engineering, including LLM applications, RAG (Retrieval-Augmented Generation), and prompt engineering.
Hands-on experience in cloud-native development.
Experience building interactive dashboards or learning analytics tools is a strong advantage.
Other Information
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply.
Remuneration and appointment terms shall commensurate with qualifications and experience.
SMU reserves the right to modify the appointment terms where necessary.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Other
Industries
Education
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