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This is an IT support group | Assistant Manager

2 weeks ago


Singapore This is an IT support group Full time

The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional user experience. To achieve this, the candidate will develop, strengthen, and lead an effective technical service team, ensuring and maintaining high quality standards.
Responsibilities
Drives sustainable annual growth of service business.
Supports field service engineers in resolving technical issues, workflow enhancement, and career growth.
Implements improvements in the quality of service operations and delivery.
Supervises service jobs, monitors service contract take-up rate, analyzes market trends and customer feedback to make strategic decisions.
Enforces service team's adherence to quality protocols and local and international regulations.
Daily Operations Include:
Builds positive team engagement to align with corporate objectives.
Identifies and assigns team members for upskilling or other necessary skill developments.
Assists in scheduling and job assignments to engineers, ensuring optimized deployment of resources according to monthly requirements.
Highlights significant technical issues for management's attention.
Motivates service team members to encourage customers to sign up for service contracts.
Prepares and submits monthly reports for revenue, operations, and technical matters to management.
Requirements
Bachelor's degree in engineering, chemistry, or science.
At least 2 years of experience in leadership/manager roles with direct subordinates, familiar with performance appraisal and evaluation for promotion.
Good hands-on attitude with a track record of positive customer feedback.
Ability to manage team dynamics and operational challenges, resolving issues without escalation.
Good verbal and written communication skills in English.
Able to perform data analysis using Excel Pivot / Power BI for strategic decisions.
Logical thinking approach to analyze technical issues, being proactive and diligent in resolving challenges.
Embraces KAIZEN philosophy with a strong desire to improve work processes.
We regret that only shortlisted candidates will be contacted.
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