Healthcare operations manager/assistant manager

4 days ago


Singapore Recruit Express Pte Ltd. Full time

Healthcare Operations Manager/Assistant Manager (Public/Private) Operational Excellence: Manages the daily operations of assigned clinical practice teams and services within a medical center to assure optimal delivery of safe, appropriate, accessible care and service.• Support/facilitate coordination of workflow across medical, nursing, technical, ancillary and office staff.• Collaborate and ensure effective communication with other leaders in the medical center to align operations and implement/monitor interdisciplinary change initiatives, workflow, quality and process improvements.• Assures adequate staffing levels are in place to meet patient needs.• Ensures assigned clinic teams are effectively assessing, planning, implementing and evaluating care/service.• Resolves service/care issues, UOs, including patient complaints, as they occur within assigned area.• Financial Stewardship: Manages within resources allocated.• In collaboration with other medical center management colleagues, makes operational adjustments as needed to meet financial targets.• Identifies care-related capital needs and oversees background research for requests.• Actively involved with project management, space planning, maintenance of the facility, procurement of supplies, and contract services within assigned area.• Continuous Improvement: Implements complex change and improvements associated with access management, clinical quality, safety standards and service excellence.• Patient Experience: Assures the delivery of patient care that meets or exceeds clinical quality and safety standards.• Trains and supports staff in delivering a consistent customer experience.• Resolves patient complaints and unusual occurrences (UOs).• Staff Engagement & Development: Manages staff, including selection, training and development, performance management, recognition, discipline and termination.• Supports all team members, including medical staff, in achieving performance expectations and standards.• Supports a culture of excellent service and communication that positively influences staff engagement.• Assures a safe, productive, and supportive work environment for all staff.• Compliance and Emergency Preparedness: Ensures ongoing compliance and adherence to GH policy/procedure, as well as, other compliance, regulatory, accreditation, and institutional requirements.• Administers clinical policy and procedures, program within GH by assuring consistent practice and providing local oversight as needed.• Oversees frontline staff to maintain clinical standards and practice in accordance with all local, state and federal requirements.• Assures that staff within the care team are trained and know what is expected during and after an emergency. Requirements • Min Degree in a related field from a recognized university• Min 5-10 years experience in clinical operations• Excellent communication skills is a must• Good management skills of teamIf you are interested in the position, do kindly drop your most updated resume to (Attn: Ops Asst Manager) Thank You.Leon Leong De CongR1551708Recruit Express Pte Ltd (Healthcare & Lifesciences Division)EA License: 99 C4599 #J-18808-Ljbffr



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