Manager, Foster Care Services

18 hours ago


Singapore Epworth Community Services Full time

Job Purpose: To oversee the daily operations of the foster care program, manage a team of 14 staff, and take on a caseload as needed. The Manager ensures that the agency meets all service agreement obligations with the Ministry of Social and Family Development (MSF), supports foster families with a focus on engagement and retention, and advocates for the welfare of children and young persons (CYPs) aged 0 to 21 years placed in local foster care.Key Responsibilities: 1. Program Oversight and Service Delivery Ensure effective implementation of foster care services in line with the MSF Service Agreement and child protection standards. Oversee foster placements, casework, and support services for CYPs aged 0-20. Take on a manageable caseload, especially for complex or high-risk cases, and guide staff on challenging cases. 2. Team Leadership and Development Lead and supervise a team of 14 staff, including caseworkers and support staff. Conduct regular supervision, case reviews, and performance appraisals. Foster a collaborative, accountable, and trauma-informed team culture. Support staff in learning and using MSF's CaseCentral case management system. 3. Foster Parent Engagement and Support Design and implement strategies to engage and re-engage foster parents, especially those at risk of disengagement. Oversee timely and appropriate responses to foster carers' needs, crises, or feedback. 4. Compliance and Reporting Ensure accurate and timely documentation of casework and services in CaseCentral. Monitor compliance with MSF policies, agency protocols, and statutory requirements. Ensure readiness for external reviews or evaluations. 5. Advocacy and Stakeholder Engagement Advocate for the needs of foster families and children in internal and external forums. Represent the agency in meetings with MSF, other fostering agencies, and partners. Contribute to public awareness efforts and community engagement related to fostering. Key Skills and Attributes: Strong leadership and supervisory skills, with experience managing diverse teams. Proven ability to handle complex child welfare cases and manage risk effectively. Skilled in stakeholder engagement and advocacy, especially with government agencies. Strong written and verbal communication skills, including report writing. Empathetic, culturally sensitive, and resilient under pressure. Qualifications and Experience: Degree in Social Work, Psychology, or a related field (Master's preferred). Minimum 5 years' experience in child welfare, with at least 2 years in a leadership or supervisory role. Familiarity with Singapore's foster care system and MSF frameworks preferred. Willingness to learn and use CaseCentral (training provided if needed). Registered Social Worker (RSW) status preferred, or in progress. Other Information: Office-based with travel required to foster homes, placements, and external meetings. Location of workplace: Bukit Batok (10 minutes walk away from MRT station) Attractive annual remuneration comprising of fixed and variable bonuses Hybrid working arrangement Able to work on weekends and weekday evenings, when required (Time-off will be provided)



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