Sales Engineer

Purpose:

To provide technical expertise, including both pre-sales and post-sales support, for i-PRO's professional range of security products, such as Video Management Systems, IP cameras, and NVRs solution across operations in APAC region.

Responsibilities:

Solution Design & Proposal

• Develop tailored CCTV solutions, including camera selection, NVRs, storage, and network architecture, to meet the specific needs of various industries.
• Create detailed proposal with system architecture and Bills of Materials (BOM).
• Ensure all solutions align with industry standards and customer requirements.

Product Demonstrations & Proof of Concept (POC)

• Conduct live, face to face and online demonstrations showcasing key solution features such as AI analytics and third-party analytics integration.
• Deploy POC systems to validate product performance in real-world environments.
• Prepare case studies for global knowledge sharing, highlighting both successful implementations and lessons learned from failed cases.

Technical Consultation

• Provide an in-depth diagnosis and troubleshooting of the CCTV system to ensure seamless system operation.
• Address integration inquiries by providing clear guidance on connecting i-PRO products with VMS, access control, and alarm systems.
• Perform competitive and market analysis to identify potential partners and support third-party integration.
• Support the development and deployment of Edge AI applications and partner solutions.
• Recommend best practices for cybersecurity, system scalability, and long-term sustainability.

Tender & Specification Support

• Assist in the preparation of technical documentation for tenders and proposals.
• Collaborate with partners and specifiers to include i-PRO products in project specifications (spec-in activities).

Training & Enablement

• Deliver presales training to partners, distributors, and internal teams to enhance product knowledge and solution selling.
• Develop a technical presentation tailored for the APAC region, ensuring relevance to local market needs and integration practices.

After-Sales Support

• Deliver thorough troubleshooting of proposed CCTV solution to ensure reliable post-installation performance.
• Implement quality control measures to ensure systems remain efficient, stable, and operational.
• Forster strong partner relationships to ensure long-term business continuity.

Learning Platform

• Work closely with the Global training team to launch, maintain, and enhance the Learning platform in APAC region.
• Develop onboarding and training materials, including instructional videos.
• Weekly update of Learning Platform dashboard.

Perform other duties as required by the manager to support operational needs.

Requirements:

• Minimum a Diploma or Degree in Computer Studies/Computer Science/Information Technology/Electronic Engineering
• Relevant work experience in India and S.E.A operations.
• At least 3 years of relevant experience in system engineer for security system
• Good Knowledge of Network Structure, Firewall, VLAN, etc
• Good Knowledge of security products such as CCTV , IP camera , NVR , monitoring software, Major VMS platforms
• Good Knowledge of MS Window Server Operating System, Active Directory, DNS, SAN & NAS
• Experience in web fundamentals skill HTML, Javascript, CSS
• Understanding of database design , query and systems (SQL)
• Communication and presentation skills
• RESTFul API Design
• Adobe Illustrator
• Microsoft PowerPoint, Excel
• Adobe Illustrator
• Microsoft PowerPoint, Excel
• Occasional travel within Asia Pacific may be required