Security Supervisor
4 days ago
JOB SUMMARY
Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection and safety of property, associates, and guests. Response to all incidents and accidents involving guests and associates, workplace safety and health, and fire prevention. Ensures that all areas of the property are safe and secure. Maintains logs, certifications, and documents required by law and Standard Operating Procedures. Strives to continually improve guest and associate satisfaction while maximizing the financial performance of the department.
DUTIES AND RESPONSIBILITIES
Safety and Security
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure working environment.
Follow property’s standard operating procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Report all work-related incidents and accidents, or other injuries immediately to manager/supervisor.
Maintain awareness and report any undesirable persons or activities on property premises.
Identify and report all unsafe work procedures or conditions to Supervisor/Manager.
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Safety Data Sheets (SDS).
Use correct personal protective equipment (PPE) in the appropriate manner and employ safe work procedures to prevent injury.
Complete appropriate safety training and certifications to perform work tasks.
Physical Tasks
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Enter and locate work-related information using computers and/or point of sale systems.
Move at a speed required to respond to work situations (e.g., run, walk, jog).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 kilograms without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces.
Move up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Surveillance/Patrol
Patrol all areas of the property by foot and use PPE (e.g., flashlight, high visibility jacket), if required, to ensure guest and meeting rooms are secure and to assist guests with room access.
Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, fire life safety system, and equipment to ensure all unusual behavior or emergency situations are attended to, investigated, and recorded accordingly.
Lock and secure property entrances during designated timings.
Conduct daily physical hazard inspections and report any unsafe conditions or work practices.
Incident/Emergency Response
Respond to all scenes of incidents or accidents involving guests or associates and determine if further emergency aid is required.
Render first aid to guests or associates, if required.
Assist guests or associates during emergency situations, such as fire, evacuation, bomb threat, robbery, natural disasters, etc.
Notify manager/supervisor, police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
Communicate and render assistance to the authorities, if required.
Report to scenes of vehicle accidents/thefts and document all required information.
Call for assistance using proper code responses.
Investigations/Reports
Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged.
Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals.
Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
Conduct interviews with relevant parties in order to obtain statements and information related to incidents.
JOB SPECIFICATION
Educational/Academic Requirements: O Levels School, Diploma or Equivalent in any discipline.
Experience: At least 1 year of administrative support experience.
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