Client Success Manager

16 hours ago


Singapore BLACK BOX NETWORK SERVICES SINGAPORE PTE LTD Full time

Job Summary The Customer Success Manager (CSM) is responsible for building and maintaining strong, long-term relationships with key customers to ensure high levels of satisfaction, retention, and growth. This role acts as a trusted advisor, aligning client objectives with Black Box's managed services and technology solutions, driving service excellence, and supporting continuous improvement across service delivery operations-particularly in data center, networking, and managed service environments for Financial Services Institutions (FSI).Key Responsibilities • Serve as the primary point of contact for assigned enterprise and FSI customers, ensuring smooth service delivery and long-term satisfaction.• Develop a deep understanding of each client's infrastructure, business goals, and operational challenges to proactively offer strategic solutions.• Oversee the end-to-end customer lifecycle, from onboarding and service transition to ongoing delivery and renewal, within the Black Box service framework.• Drive operational excellence by coordinating with technical, operations, and project management teams to resolve issues promptly and effectively.• Conduct regular service reviews, performance reporting, and quarterly business reviews (QBRs) to present operational insights and identify improvement areas.• Partner with Sales and



  • Singapore Rimini Street Full time

    Join to apply for the Client Success Manager role at Rimini Street We are seeking an experienced Client Success Manager who will be responsible for managing and expanding the partnership with our clients. The right candidate will have an entrepreneurial spirit, a proven track record of Client Management or Business Development & Executive Relationships...


  • Singapore Intellect Full time

    As part of the Client Success team, you will be working directly with the Client Success Analysts, Client Success Operations in supporting our corporate clients in an effective rollout and implementation of Intellect as their mental health benefits solution. In this role, you're excited by engaging with clients, using data to drive insights into actions, and...


  • Singapore Intellect Full time

    As a Client Success Manager, you will be an integral part of our Client Success team and responsible for the delivery of our mental health benefits platform to our key strategic and large client accounts. This is a high-touch role that requires complex project coordination and delivery, with a focus on delivering exceptional value to our clients. You will...


  • Singapore Hays Full time

    **Your new company** A renowned MSSP Managed Security Service Provider are hunting for a new Client Success Manager. Their rapid growth has seen them bring in many new clients and need someone who can help manage their key accounts. **Your new role** - Requires experience working client management in cyber security for at least 2 years - Strong record of...


  • Singapore Evooq SA Full time

    Description Company Description At Evooq, we are building an ecosystem of solutions that combine data, technology, and investment expertise. As we continue to expand our client base and deliver our innovative wealth management solutions, we are looking for a Client Success Manager to lead the implementation and ongoing success of our products for our...


  • Singapore Evooq SA Full time

    Description Company Description At Evooq, we are building an ecosystem of solutions that combine data, technology, and investment expertise. As we continue to expand our client base and deliver our innovative wealth management solutions, we are looking for a Client Success Manager to lead the implementation and ongoing success of our products for our...


  • Singapore Intapp Full time

    Client Success Manager As a Client Success Manager, you will be a key partner in increasing client adoption, expanding client relationships and helping to grow incremental business. While managing a book of business focused on maximizing client value, you will be expected to develop a thorough understanding of client objectives and success metrics to drive...


  • Singapore Rimini Street, Inc Full time

    **About Rimini Street, Inc.**Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize,...


  • Singapore Fuse Universal Full time

    **About Fuse Universal** Fuse Universal isn’t just another learning company. We’re rudely shaking up the way that people and organisations learn and communicate, right across the world. Our unique Integrated Learning Platform allows businesses to shape their learning around their goals by tapping the inherent knowledge of the experts and peers within...


  • Singapore GARTNER ADVISORY (SINGAPORE) PTE LTD Full time

    Are you an experienced Client Success Manager who is great at cultivating relationships with C-suite executives and their teams? Are you passionate about technology and comfortable working in a target driven environment? Your role as a Client Success Manager at Gartner is to achieve world-class levels client support, value-added usage, retention, and client...