Supervisor, Executive Escalation Support

1 week ago

Singapore COINBASE SINGAPORE PTE. LTD. Full time

As a Supervisor for the Executive Escalation Support Team, you will lead a specialized team of customer focussed support analysts who own high value customer relationships that are essential to Coinbase achieving its mission. Using your customer support, operations, and team leadership skills you will play a crucial role ensuring we deliver an outstanding high value customer experience globally. What you'll be doing (ie. job duties): Supervise (coach, develop, performance manage) a team of analysts who respond to requests directly from the Executive, Legal and Communication teams. Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution. Handle customer escalations to resolution, including collaborating across teams of subject matter specialists. Model an investigative mentality to help address critical customer issues at the root cause. Represent and advocate for the customer across organizations to drive impactful changes. Champion clear communication with internal and external partners to align on solutions and drive results. Serve as an escalation point for the Customer Experience organization. Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt additional features, services, and products. Occasionallytravel to onshore and offshore locations to train new analysts. What we look for in you (ie. job requirements): Passionate and skilled people leader. Motivated by Coinbase's mission and creating a seamless experience for our highest value individual and enterprise clients. Minimum of 3 years of people management experience in a customer support/escalations management role in a fast paced environment. Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto. Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation. Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Working proficiency in English Comfortable working on shift hours. Nice to haves: High level of proficiency in cryptocurrency and Coinbase products Advanced degree in business, finance, project management or client experience Experience hiring and managing international employees Experience handling executive escalations

  • Supervisor, Executive Escalation Support

    1 week ago

    Singapore COINBASE SINGAPORE PTE. LTD. Full time

    As a Supervisor for the Executive Escalation Support Team, you will lead a specialized team of customer focussed support analysts who own high value customer relationships that are essential to Coinbase achieving its mission. Using your customer support, operations, and team leadership skills you will play a crucial role ensuring we deliver an outstanding...

  • Supervisor, Executive Escalation Support

    7 days ago

    Singapore Coinbase Full time

    Overview Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we're seeking a very...

  • Supervisor, Executive Escalation Support

    1 week ago

    Singapore P2P Full time

    Overview Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we're seeking a very...

  • Supervisor, Executive Escalation Support

    7 days ago

    Singapore Coinbase Full time

    Description Overview Ready to be pushed beyond what you think you’re capable of?At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we’re...

  • Supervisor, Executive Escalation Support

    5 days ago

    Singapore Coinbase Full time

    Description Overview Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking...

  • Brokerage Supervisor

    10 hours ago

    Singapore Spearing Executive Search Full time $80,000 - $120,000 per year

    The Brokerage Supervisor is responsible for liaising with customers, logistics operators and customs officials and supervising the custom clearance operations to ensure goods are cleared through customs or quarantine in accordance with import and export laws and regulations.Analytical and systematic, he/she is required to supervise a freight operations team...

  • Assistant Engineer

    3 days ago

    Singapore Lightway HR Consultancy Pte Ltd Full time

    **Responsibilities**: - Carry out solving technical problems, troubleshooting lifts, and any relief duties - Attend to lifts' mantrap/breakdowns, escalators' breakdowns - Monitor and follow up on malfunctioning lifts - Willing to work night shifts/rotating shifts - Perform standby duties when required - Comply with servicing schedules and procedures -...

  • Maintenance Technician

    1 week ago

    Singapore Kone Full time

    **Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. **As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.** **Why this role?** KONE Singapore is embarking upon an exciting growth...

  • Maintenance Technician

    3 days ago

    Singapore Kone Full time

    **Did you know KONE moves over one billion people every day?** **We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. **As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.** **Why this role?** KONE Singapore is embarking upon an exciting...

  • Partner Support Specialist

    1 week ago

    Singapore Adecco Full time

    Partner Support Specialist (Tech MNC/ Escalation / UP5K)Join to apply for the Partner Support Specialist (Tech MNC/ Escalation / UP5K)role at Adecco This range is provided by Adecco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Opportunity Adecco is partnering our client, a famous Tech MNC We are...