Lead engineer

3 weeks ago


Singapore Synapxe Full time

Position Overview The EUC Engineer provides technical support to end users on various technical issues and problems relating to hardware and software. He/She responds, documents and resolves service tickets in a timely manner and according to Service Level Agreements. He/She creates new report templates and formats for new analysis. He/She interacts with cross-functional teams, understands support requirements, performs ad-hoc root cause analysis, develops checklists for typical problems, and defines methods for issue resolution and prevention. He/She is required to be on standby with on-call availability, varied shifts including nights, weekends, and holidays. He/She understands the service level requirements and strives for continuous service improvement by providing quality technical support to end users. He/She is able to identify interdependencies when analyzing problems and developing creative solutions. He/She displays sound judgment when making decisions and demonstrates initiative when the situation calls for action. Role & Responsibilities Provide IT Support Provide technical support to users Perform ad-hoc analysis Assist users with hardware and software installations Act as a resource for colleagues with less experience Maintain Systems Organize system activities including planned maintenance events, system backup processes, and disaster recovery drills Develop supporting documentation of all activities Research alternatives to existing software and hardware Implement New Systems Install hardware equipment, software, and maintenance agreements Perform acceptance testing of installed/upgraded equipment Oversee integration, compatibility, and continuing operations of systems to ensure minimal disruption Design new methods of highly complex reporting and presentation Conduct office automation feasibility studies Resolve Issues Coordinate activities to identify, diagnose, and rectify problems with little precedence Simulate user problems to resolve operating difficulties Develop innovative solutions and/or systems modifications to reduce user problems Develop mitigating and/or preventive solutions Assist senior leaders in disaster recovery planning and testing Requirements Diploma/Degree in Computer Science or equivalent At least 7 years of experience in developing, implementing, and maintaining IT systems Experience in mass EUC deployment for building relocation, renovation projects, and new setup implementation Certification in ITIL, MCSE preferred Self-motivated, good interpersonal skills, ability to write, communicate, and present salient points and ideas to get buy-in Strong vendor management skills #J-18808-Ljbffr


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