NCS Pte. Ltd. | Service

3 days ago

Singapore NCS Pte. Ltd. Full time

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
We’re searching for a Service Manager to be part of our diverse team of talent here at NCS
Overview
As a Service Manager, you will be a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. You are required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. You shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.
What will you do?
Ensure all assigned projects are initiated and executed with proper handover/takeover
Ensure all necessary project purchases are planned and executed
Ensure all project billing and invoices are issued timely
Establish and prepare maintenance agreements and plans to deliver contractual obligations to clients such as preventive maintenance plans and monthly reports
Track and manage the all maintenance contracts and provide quality support to clients
Provide regular project progress updates to project stakeholders, customers and internal management team
Manage the scope definition and change control mechanism when dealing with scope creep
Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with NCS management team
Work closely with Operations teams to ensure all incidents are closed timely within the contractual service level agreement (SLA)
Able to work with sales and operations team to identify inventory end-of-life support, pain points encountered and discuss suitable alternatives with clients
Ensure respective vendors support and NCS operations team is ready to support new contracts
Provide concise and professional communications with customers on issues encountered
Update monthly projects financial forecasts and improve project margins where possible to meet financial KPIs
Adhere to best practices, techniques and standards throughout entire project duration
The ideal candidate should possess:
Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
Preferably 3or more years of IT project management experience
Strong knowledge in process improvement methodologies and tools
Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
Ability to lead, develop and maintain respectful and trusting relationship
Good customer management experience
Proficient in written and spoken English
Certification in IT Service Management and/or ITIL (v3 or above)
Able to travel as required
We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen .
Learn more about us at ncs.co and visit our LinkedIn career site.
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