Key Leader

Overview

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. The company focuses on an equitable, inclusive and growth-focused environment for our people.

Key Leader – Responsibilities

• Leadership and People Management: Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, career path guidance, and addressing performance concerns. Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth. Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
• Guest (Customer) Experience: Ensure a great guest experience by modeling the expected standards, assessing guest needs, providing technical product education, supporting in-store transactions and omnichannel programs, offering customized purchase and return solutions, resolving guest feedback or escalations, and ensuring floor coverage to meet business, team, and guest needs. Inform guests of local community programs and plan local, regional, and area driven community initiatives.
• Working With Others: Maintain a respectful and inclusive team environment, establish supportive relationships with all team members, and collaborate to optimize guest experience and store operations.
• Operations: Provide salesfloor leadership, review business data and metrics to gauge progress toward goals, open/close the store per checklists, manage product presentation and inventory on the floor, assign tasks to maintain a luxury store environment, ensure use of in-store technology, uphold safety policies, and perform work in accordance with applicable policies and regulations.
• People Management: Indirectly responsible for a subset of store employees on the floor or as delegated by the Store Manager.

What We Look For

• Inclusion & Diversity: Creates and supports an inclusive environment that values differences
• Integrity/Honesty: Behaves ethically
• Guest Experience: Enjoys working with, understanding, and helping guests
• Collaboration and Teamwork: Works productively with others and seeks diverse perspectives
• Leadership: Demonstrates ability and desire to lead, influence, and develop others
• Candid Communication: Willing to openly share concerns constructively
• Decision Making: Uses logic and reasoning to evaluate options and make timely decisions

Job Requirements

Eligibility

• Legally eligible to work in the jurisdiction of the store to which you are assigned

Availability

• Willing to work a flexible schedule

Other Willingness Requirements

• Willing to work as part of a team and also complete work independently
• Willing to move through a store for most of a shift to help guests and accomplish work

Experience

• Work experience

Job Assets (nice to have; not required)

• Education: High School or Secondary School diploma, equivalent or above
• Experience: 1 year of retail/sales

Benefits

Beyond The Paycheck (Benefits & Perks): Our total rewards program supports you in achieving your goals and focuses on the things you love. In addition to competitive base pay and a team-based bonus program, we offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program, and personal and professional development programs. Availability of these benefits and perks may vary by location and employment type and may have eligibility requirements. The Company reserves the right to alter these benefits and perks at any time without advance notice.