LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. | Operations Manager
2 days ago
About Us
We are an up-and-coming Chinese hotpot restaurant, offering a premium dining experience with authentic flavors and exceptional service. With a focus on innovation, team synergy, and customer satisfaction, we are expanding and seeking passionate individuals to join our management team.
Key Responsibilities:
Oversee daily operations, ensuring smooth workflow and adherence to company standards.
Manage and train front-of-house (FOH) and back-of-house (BOH) teams, fostering teamwork and efficiency.
Monitor and optimize operational performance, focusing on customer satisfaction and profitability.
Develop and implement SOPs to maintain high service and food quality standards.
Handle staff scheduling, recruitment, and onboarding processes.
Ensure compliance with all health, safety, and hygiene regulations.
Liaise with suppliers to maintain inventory and control costs effectively.
Address customer feedback professionally and implement improvements.
Plan and execute promotional activities to boost sales and brand visibility.
Requirements:
Proven experience as an Operations Manager or in a similar role within the F&B industry, preferably in hotpot or Chinese cuisine.
Strong leadership, communication, and problem-solving skills.
Ability to multitask and work under pressure in a fast-paced environment.
Familiarity with local health and safety regulations and licensing requirements.
Bilingual in English and Mandarin to liaise with Mandarin-speaking counterparts.
Passion for delivering exceptional dining experiences and achieving sales targets.
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