District Trainer

Overview Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture. Our motto, "You'd be surprised how far we'll go for you", is exemplified through our culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor. Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 19,000 trained professionals 350+ locations worldwide Fortune 500Globally unified systems Position overview The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment. Responsibilities The District Trainer coordinates the district's training program and supports the training and development needs of the district, acting as an expert resource for district and employee-specific training plans. Supports District Onboarding Program: Works closely with management teams to offer the best onboarding experience to new hires, including presenting the employee with an onboarding plan on their first day. Ensures that new hires progress through general and role-specific new hire training in a timely manner. Manages District Training Program: Implements a robust training program for the district that meets employee and district training needs. Coordinates the district's training schedule, delivers District Trainer-led courses, and ensures timely record keeping of internal and external training. Assists management teams with creating and managing employee-training plans and develops training materials to meet local training needs. Manages district compliance with training requirements including annually required training, NEO training, 52 hours training, OPA-required training, and dangerous goods expiration dates. Proficient in all learning functions of the PDC, acting as a PDC expert for the district. Supports Employee Performance Cycle: Assists management teams with the mechanics of conducting 1:1s and employee performance evaluations in the PDC. Monitors timely completion of employee performance evaluations and 1:1s according to Expeditors and local requirements and directs managers to performance reporting in the PDC. Supports Employee Growth: Assists employees and managers with setting relevant professional and/or career development goals in the PDC. Actively promotes employee growth in the district, helping to identify training and development opportunities for employees. District Trainer Job-Specific Tasks and Duties: Create onboarding plans; Build monthly training calendar; Consult on training plans; Monitor training completions; Monitor evaluation and 1:1 completion; Support employees and managers with PDC and training & development tools. Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding, and meeting needs; is proactive, timely, and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions; consistently strives to improve customer satisfaction with customers and service providers, both externally and internally. Job Execution: Consistently completes quality work that matches job expectations; committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability: Consistently meets deadlines; is punctual, organized, and able to prioritize. Collaboration: Willing to aid and assist others to the benefit of the company and/or customers; works in harmony with superiors and fellow workers without incident or delay. Communication: Listens effectively and communicates professionally (verbal and written) internally and externally; provides relevant and timely information to co-workers, customers, and service providers. Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year; pursues professional development goals and participates in a development plan. Qualifications Tertiary Education Global logistics industry knowledge Good computer skills (e.g., MS Excel, MS Word, MS PowerPoint)Fluent in English Physical Demands Use of standard office equipment – computer with keyboard and mouse, phone, copier/scanner, etc. Write with pencil/pen/marker Functions performed primarily while seated at desk Benefits Health Plan: Medical, Accident Insurance Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr