CS specialist and supply Chain

6 days ago


Singapore Xylem Full time

Overview
Join to apply for the
CS specialist and supply Chain
role at
Xylem .
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Responsibilities
Receive, enter and acknowledge orders received from various customers in SAP. Check that the CO conforms to the offer, price list or contract; if not, inform salespeople and customers.
Review letters of credit orders to ensure commercial terms and conditions are acceptable and achievable; check with finance credit limit.
Raise purchase orders to suppliers or factories in SAP and track product availability on time. Inform the customer if there is any delay.
Monitor backlog/open orders and alert if any issue. Regularly inform customers and sales about the situation.
Share delivery information and arrange shipments with stakeholders (air, sea and drop shipments); consolidate all export documents.
If warehouse management is involved, manage and maintain appropriate stock parameters such as reordering points and safety stock.
Inform factories of changes or deviations with the budget or forecasts. Maintain Master Data (Customer info record, Purchase info record, Source list) in SAP.
Manage phase-in/phase-out of products driven by the commercial strategy; propose alternative solutions to customers if needed.
Handle general inquiries and liaise with customers or vendors on pricing, delivery status, shipping information, and discrepancies.
Maintain and store order files and all documents with each modification for traceability.
Manage claims with customers for return of goods related to contract conditions; prepare necessary documents to identify and track the claim and inform TSC.
Perform other tasks assigned by the CS Manager. Support salespeople to define their needs for offers and customer orders clearly and fully.
Consolidate regional forecasts, update forecasts regularly and analyze deviations. Work with CS manager on tools to support the sales team with clear and exhaustive offers. Define KPIs in the region to improve efficiency.
Join the team
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and reuse. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Qualifications
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Industrial Machinery Manufacturing
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