Worldwide Specialist Sales, Amazon Connect

Overview AWS is one of Amazon’s fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include startups such as Netflix, Pinterest, Airbnb, and Instagram as well as large enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. AWS is seeking an experienced Sales Specialist to help establish AWS as the market leader for Amazon Connect – Amazon’s Contact Center as a Service (CCaaS). This effort responds to customer feedback and aims to address daily pain points related to delivering outstanding customer service. This service is part of AWS’s growing SaaS offerings such as Amazon Supply Chain and Clean Rooms. The ideal candidate will have enterprise sales experience in telecommunications, VoIP, CRM/ERP applications, or call/contact center solutions, with the ability to operate both tactically and strategically. Key responsibilities Drive revenue and market share for AWS. Meet or exceed quarterly and annual revenue targets. Develop and execute against a sales plan. Maintain a robust sales pipeline. Work with partners and OEMs to extend reach and drive adoption of AWS solutions. Manage contract negotiations along with the core sales organization. Develop long-term strategic relationships with key accounts. Ensure customer satisfaction. Qualifications 7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives. 10+ years of business development, partner development, sales or alliances management experience. Preferred Qualifications 5+ years of building profitable partner ecosystems experience. Experience developing detailed go to market plans. About the team This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate — customers range from successful startups to Global 500 companies rely on our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should not come at the expense of personal life, which is why we strive for flexibility as part of our working culture. Basic Qualifications (note: content retained as per original text)7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives. 10+ years of business development, partner development, sales or alliances management experience. Preferred Qualifications 5+ years of building profitable partner ecosystems experience. Experience developing detailed go to market plans. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr