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Audio and Video Equipment Technician

2 weeks ago

Singapore SPOTLESS PTE. LTD. Full time

Overview
REPORTS TO:
IT Manager
JOB GOAL:
Responsible for the administration and hardware lifecycle management of school Audio-Visual devices. This role focuses on the AV operations, broadcasting, and recordings of school events/functions, and ensures digital display continuity school-wide. Serves as the primary point of contact for projectors, digital signages, and printers. In collaboration with the IT Specialist, the role also covers daily technology operations, printing, and helpdesk service requests.
AV Service Management
Overall AV management includes video, sound, lighting systems, digital displays for classroom and common devices: configure, monitor, and maintain the performance and integrity of the AV infrastructures
Administer procurement, deployment, and decommissioning of AV equipment and software
Vendor management: manage relationships for support escalation and timely implementation of upgrades
Cross-train teammates to promote user support continuity
Develop SOPs, problem-solving guides, and user training programs as needed
Provide proactive daily operational support by efficiently troubleshooting user issues and ensuring timely ticket resolution, minimizing disruption and maximizing user productivity
Printer Service Management
Management of printing devices and services to ensure they are fully operational
Manage user administration on the print server in line with the employee onboarding and offboarding process
Ensure that the implementation of the printing quota is closely monitored to minimize both printing and administrative costs
Maintain printer raw inventory (paper, toners, and ink) according to daily operational requirements
Identify and resolve printer issues and escalate to vendors as appropriate
Event Management
Meet with event coordinator and stakeholders to understand their objectives and AV requirements
Recommend appropriate AV solutions, equipment and configurations based on the requirement
Oversee AV technical setup and operation, configuring, testing, managing audio levels, video feeds, lighting cues
Manage event live-streaming and video recording
Endpoint Device Management
Provisioning and deployment of endpoint devices
Maintain assets inventory of all managed devices
Perform troubleshooting on device-related issues
Ensure adherence to IT policies, guidelines, and operation standards
Develop SOPs, problem-solving guides, and user training programs as needed
Communication & Professional Development
Identify issues within your areas of responsibility and ensure that those issues are understood by management, regularly update your supervisor on your plans and status
Regularly meet with other members of the IT and other stakeholders to develop plans and review status
With your supervisor, develop and implement a professional development plan that will continue to build your technical skills, knowledge base, and leadership skills
Personal Conduct
Seek to role model in attitude, speech, and actions a consistent walk with Jesus Christ
Demonstrate the character qualities of enthusiasm, courtesy, flexibility, integrity, gratitude, kindness, self-control, perseverance, and punctuality
Follow the Matthew 18 principle in dealing with students, parents, staff, and administration
Meet everyday stress with emotional stability, objectivity, and optimism
Desired Qualifications
Bachelor’s Degree or equivalent degree/work experience in AV systems
Previous experience in a school environment is highly desirable
Interpersonal, problem solving, and organizational skills
Ability to work well in a team and ability to work under deadlines and constraints
Able to self-manage, multi-task, commit, and be customer-centric
Minimum of 4 years experience and demonstrated proficiency in providing end-user and AV support
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