
ERP Technical Specialist-Epicor Kinetic
9 hours ago
• Platform management, support & performance
- Manage and support our Epicor ERP system, including customization and integration to meet business needs.
- Provide Tier-2/3 support for Epicor incidents related to customizations, BAQs, BPMs, Service Connect and API failures. Perform root-cause analysis, SQL tuning, index recommendations and liaise with Epicor Support when needed.
• Design & deliver reporting and analytics
- Build, validate and maintain complex BAQs (performance-tuned, secure, reusable) as canonical data sources for UI and scheduled reports.
- Create operational dashboards and KPI tiles (Epicor dashboards / GROW integration / exported datasets) for execs, operations and shop floor.
• Kinetic UI customizations & experience
- Implement and maintain Application Studio customizations (fields, pages, conditional UI, widgets) and ensure changes are upgrade-resilient and documented.
• Automation & business logic
- Author and maintain BPMs and Epicor Functions for process automation, validations, and system-side business logic; ensure unit testing and rollback plans.
• Integrations & APIs
- Implement integrations using Epicor Service Connect, the Kinetic REST/OData APIs and middleware as needed; own security for API keys, tokens, and scopes.
• Governance, documentation & release management
- Maintain versioning and deployment documentation for BAQs, BPMs, Application Studio layers, and integrations. Enforce change control, pilot testing (pilot DB), and backout procedures.
• Enablement & consultant stewardship
- Reduce reliance on external consultants by upskilling internal stakeholders, running regular knowledge-
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