Community Lead

11 hours ago

Singapore JLL Full time

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Community Lead - Facilities Operations

Work Dynamics - Integrated Facilities Management

Role Summary

The Site Lead is a trusted on-site representative responsible for delivering consistent, high-quality facilities operations in alignment with The Client's professional, people-centric, and high-performance culture. This role combines operational excellence with leadership, stakeholder engagement, and service innovation to ensure an efficient, compliant, and engaging workplace experience. The Site Lead must foster a culture of accountability, continuous improvement, and alignment with The Client's core values of collaboration, respect, and customer focus.

Duties & responsibilities

Vendor & Team Oversight

Lead and supervise all on-site vendor teams and support staff with a focus on professional standards.

Conduct regular team briefings, on-the-ground walkabouts, and issue resolution exercises.

Foster a supportive, mentoring approach with team members — proactively teaching, guiding, and building their confidence through on-the-job support.

Lead by example: Be willing to step in and assist with tasks during high-demand periods or when team members need backup.

Client Engagement & Relationship Management

Create a fun and impactful client engagement strategy

Engage with all guests, employees and key stakeholders

Embed in the FM team a culture of empowerment, engagement and fulfilment

Work with relevant parties on space management through data analytics

Develop client support/feedback initiatives e.g. FAQ

Build a community of ambassadors to delivery soft services that are authentic, caring and able to provide timely services

Build and maintain a high-trust relationship with the client through transparency, service excellence, and timely communication.

Support Client's workplace culture through seamless coordination of events, meetings, and site experiences.

Communication

Lead the development and implementation of all internal communication strategies in collaboration with client's leadership with a focus on improving culture and employee engagement.

Liaison with JLL team and client on soft service delivery

Share regular event and celebrations content through client's internal monitors, blog posts, newsletters and other communication channels.

Create, manage JLL profile within the client

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