Digital Programme Lead

Overview

Join to apply for the Digital Programme Lead (2 Years Contract) role at Prudential Assurance Company Singapore .

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Responsibilities

Serve as the Digital Programme Lead responsible for orchestrating end-to-end delivery, governance, and operational execution of key agency digital initiatives. This role acts as a critical integrator across business, tech, and cross-functional stakeholders, ensuring platform readiness, timely execution, scalable rollout, and measurable performance outcomes. The role requires a blend of structured programme discipline, strategic foresight, and field empathy to ensure successful execution and long-term adoption of our next-Prudential platform.

• Programme Governance & Stakeholder Alignment — Design and manage programme governance structures across business, tech, agency, and Group. Define roles, drive sprint cadences, and ensure alignment across workstreams with clear accountability and decision-making authority.
• Integrated Delivery Planning & Risk Management — Develop and manage the integrated delivery plan for agency-driven digital platforms, coordinating timelines, resources, and interdependencies. Identify delivery risks early and lead mitigation planning with cross-functional partners.
• Delivery Partner and Vendor Management — Collaborate with internal Tech teams and external vendors to ensure timely, fit-for-purpose delivery. Align on scope, requirements, and resourcing across in-house builds and outsourced components. Define milestones, SOW, acceptance criteria; monitor performance and escalate risks to meet outcomes and timelines.
• Success Metrics & KPI Tracking — Define and monitor KPIs (usage, adoption, awareness, recruitment uplift, performance scalability). Track progress, flag issues, and report results to senior leadership and Group counterparts.
• Change & Readiness Orchestration — Partner with the change team to drive go-to-market readiness by aligning content, training, and change management plans. Coordinate rollout planning across clusters, including launch waves, agent/leader onboarding, and communications.
• Feedback Loop & Continuous Improvement — Own the structured feedback loop, including field testing, product reviews, and prioritization with the Product Owner and Tech teams. Ensure user sentiment is captured and addressed throughout the programme lifecycle.

Qualifications & Experience

• Bachelor’s degree in business, technology, or equivalent field
• 8–12 years’ experience in large-scale digital programmes, with preferred experience in insurance, financial services, or sales-driven businesses
• Proven experience managing complex stakeholder landscapes across tech, analytics, and distribution
• Background or exposure to consulting or structured transformation environments is advantageous

Skills & Competencies

• Structured and disciplined programme delivery mindset
• Strategic foresight to anticipate risks and map interdependencies
• Strong leadership, coordination, and facilitation across business, tech, and vendor teams
• Operational follow-through with clear next steps, owners, and timelines
• Excellent communication, including visualisation of progress and impact (dashboards, slides)
• Resilience and decisiveness under ambiguity; comfort navigating across local/group contexts
• Collaborative mindset with the ability to influence across business and technical teams

About Prudential & EEO

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational or cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time/fixed-term work, or any other status protected by applicable law. We also accommodate reasonable adjustments to support people with individual health requirements.