
Presales & Technical Support Specialist - CAD/BIM
5 days ago
Key Responsibilities
Presales Support
Act as the technical expert during the sales cycle for Archicad and related BIM/CAD software solutions.
Deliver engaging product demonstrations, webinars, and technical presentations to prospective clients.
Assist the sales team in identifying client needs and proposing appropriate solutions.
Prepare and customize proof-of-concept models to illustrate product capabilities.
Technical Support
Provide first-line technical support to clients using Archicad and other CAD/BIM tools.
Diagnose and resolve software issues, escalating complex problems to the development or vendor support teams when necessary.
Maintain a knowledge base of common issues and resolutions to improve support efficiency.
Deliver onboarding, training, and ongoing support for new and existing users.
Monitor and follow up on support tickets to ensure timely resolution and client satisfaction.
Client Engagement & Product Feedback
Build and maintain strong relationships with users, gathering feedback to relay to product development teams.
Work closely with internal teams to keep up-to-date on product developments and industry trends.
Participate in user group meetings, events, and conferences to represent the company and promote the software.
Qualifications
Technical Skills
Proficiency in
Archicad
is essential; knowledge of other CAD/BIM tools (e.g., Revit, AutoCAD, SketchUp) is a plus.
Understanding of
BIM workflows , architectural design processes, and construction documentation.
Experience with CAD/BIM standards and interoperability formats (e.g., IFC, DWG, PDF).
Familiarity with rendering, visualization, and coordination tools is a bonus.
Professional Background
Degree/Dipoma in Architecture, Civil Engineering, or a related field.
Experience in a technical support, presales, or architectural design role (2+ years preferred).
Strong presentation and communication skills – ability to explain complex concepts to both technical and non-technical audiences.
Ability to manage multiple priorities and work independently or within a team.
Nice to Have
Archicad certification or formal training.
Experience working with clients in the AEC (Architecture, Engineering, Construction) industry.
Multilingual abilities, depending on regional needs.
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