Senior Network Operations Engineer

4 days ago


Singapore Logicalis Group (DE) Full time

Senior Network Operations Engineer in Singapore at Logicalis
As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.
We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry.
Responsibilities:
Understand the process and practices related to Support Templates and Standard Operating Procedures.
Take lead and drive critical incidents with team and vendors to reduce resolution time or provide workaround.
Extensive professional experience focused on Cisco products, with a strong proficiency in at least two additional products such as Aruba, Fortinet, or Palo Alto.
Perform IOS upgrades and patches to ensure that the environment is bug/vulnerable free by keeping systems up-to-date.
Effectively handle complex network and security production issues, offering swift workarounds or resolutions.
Conduct vulnerability assessments and implement solutions or workarounds to address vulnerabilities.
Work in a 24/7 operations center and standby role for after office hours support on a monthly rotational basis.
Follow and meet customer SLA for all incidents and requests.
Undertake escalation for Enterprise Networking related matters from level 1/2 helpdesk engineers.
Maintain/update technical documentation for configuration changes.
Work on and close support tickets, providing timely updates to helpdesk personnel and customers.
Create SOP documents for Network Patching/troubleshooting activities.
Possess good written/documentation and verbal communication skills.
Have comprehensive knowledge of ITIL processes and create detailed change plans for network activities.
Experience working in a team within a complex and fast-paced environment.
Excellent problem-solving skills.
Mentor L1/2 team members on technical issues.
Requirements:
Preferred professional certification such as CCNP or ACCP, with a minimum of 7+ years of work experience in network, wireless, and security technologies.
Possessing additional professional certification such as Checkpoint/Fortinet/Palo Alto/F5 is an advantage.
Familiarity with ITIL principles in Incident, Change, Problem, and Service Management.
Proficient in drafting incident reports and root cause analysis (RCA) reports.
Experience collaborating with vendors and customers during outage situations.
Hands-on experience in Operations/BAU for fixing user/infra issues in production environments.
Network Operations experience supporting diverse sectors, with a minimum of 5 years in large-scale network support.
Essential expertise in multi-product and technology knowledge, including Cisco, Fortinet, HPE, Palo Alto, F5, and Checkpoint.
Comprehensive understanding of network operating systems, including Cisco IOS, AirOS & NXOS, Aruba ClearPass, FortiOS, etc.
Proficiency in analyzing network packet data using tools such as Wireshark.
Capable of executing software patching for Cisco and Fortinet devices in a production environment.
Hands-on experience in Enterprise Networking operations.
In-depth understanding of communication protocols and routing protocols.
Ability to perform RMAs for faulty devices in production.
Working experience on multiple customer environments with multi-vendor products.
Highly skilled in packet analysis and analytical fault diagnosis.
Minimum knowledge in scripting/programming with Python, Perl, etc.
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