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Customer Care Representatives
1 week ago
Daily Routine
Ensure cleanliness and tidiness of the surroundings.
Ensure all fixtures are functioning well.
Report faults to the maintenance team.
Assist customers and agents' inquiries via phone calls, messages, or walk-ins.
Assist customers' prayers.
Sale of incense items.
Process service forms.
Process pedestal engraving forms.
Liaise with vendors on pedestal engraving.
Other Roles
Site tour training for new agent training.
Assist ceremonial team for prayer services (Anling, Bone Picking, etc.).
Ad-hoc emcee for FSP cases.
Ad-hoc site tours for customers.
Others
Stock take of incense paper inventory.
Follow up with agents/customers on outstanding payments to ensure full payment for services rendered.
Plan, organize, execute, and promote events.
Report tabulation and analysis of all calls, services, events, etc. Event profit & loss tabulation.
All ad-hoc duties assigned by seniors.
QUALIFICATION
Secondary/NITEC/Diploma in any discipline.
Minimum 2 years working experience in a related field.
Excellent interpersonal and communication skills.
EXPERIENCE / SKILL REQUIRED
Positive attitude.
Willing to learn.
Able to work independently as well as in a team.
Possess good communication skills.
Able to communicate effectively in English and Mandarin.
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Able to work shifts, weekends, and public holidays.
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