Cloud Service Delivery Manager
2 weeks ago
Overview The Cloud Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery and continuous improvement. Responsibilities Service Delivery Management – Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution. Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally. Cloud Operations and Monitoring – Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency. Stakeholder and Client Engagement – Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements. Resource and Capacity Management – Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance. Ensure resource adjustments are made in response to forecasted demand and workload trends. Governance, Compliance, and Security – Ensure that cloud services comply with internal policies, standards, and external regulatory requirements. Collaboration with Cybersecurity – Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation – Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records. #J-18808-Ljbffr
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Cloud Service Delivery Manager
5 days ago
Singapore ENGGSOL PTE. LTD. Full time $120,000 - $180,000 per yearThe Cloud Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery...
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Cloud Service Delivery Manager
2 weeks ago
Singapore PERSOL SINGAPORE PTE. LTD. Full timeCloud Service Delivery Manager An excellent Cloud Service Delivery Manager opportunity has just arisen with a leading global brand. Job Purpose Ensure reliable, secure, and efficient cloud service delivery while driving customer satisfaction and improvements. Job Responsibilities Oversee cloud service operations across AWS/Azure, ensuring uptime,...
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Cloud Service Delivery Manager
1 week ago
Singapore APBA TG HUMAN RESOURCE PTE. LTD. Full timeKey Responsibilities: Manage Cloud Service Delivery - Oversee the end-to-end delivery of cloud services, ensuring adherence to SLAs and operational excellence. Incident and Problem Management - Lead incident resolution, perform root cause analysis, and implement preventive measures to minimize service disruptions. Service Monitoring and Optimization -...
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Cloud Service Delivery Manager
7 days ago
Singapore Adecco Personnel Pte Ltd. Full timeOverview Are you passionate about delivering high-quality cloud services and leading operational excellence? We're looking for a Cloud Service Delivery Manager (SDM) to join our growing team! As the SDM, you'll be the bridge between technology and customer satisfaction—ensuring our cloud environments (AWS, Azure, or both) are operating efficiently,...
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Cloud Service Delivery Manager
7 days ago
Singapore Adecco Personnel Pte Ltd. Full timeOverview Are you passionate about delivering high-quality cloud services and leading operational excellence? We're looking for a Cloud Service Delivery Manager (SDM)to join our growing team!As the SDM, you'll be the bridge between technology and customer satisfaction—ensuring our cloud environments (AWS, Azure, or both) are operating efficiently, securely,...
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Cloud Service Delivery Manager
5 days ago
Singapore APBA TG HUMAN RESOURCE PTE. LTD. Full time $120,000 - $180,000 per yearKey Responsibilities: Manage Cloud Service Delivery - Oversee the end-to-end delivery of cloud services, ensuring adherence to SLAs and operational excellence. Incident and Problem Management - Lead incident resolution, perform root cause analysis, and implement preventive measures to minimize service disruptions. Service Monitoring and...
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Cloud Service Delivery Manager
3 days ago
Singapore Adecco Full timeAre you passionate about delivering high-quality cloud services and leading operational excellence? We're looking for a Cloud Service Delivery Manager (SDM) to join our growing team! Key Responsibilities Oversee the end-to-end delivery of cloud services across AWS or Azure. Manage daily operations, including incident resolution, change control, and problem...
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Cloud Service Delivery Manager
3 days ago
Singapore Adecco Full timeAre you passionate about delivering high-quality cloud services and leading operational excellence? We're looking for a Cloud Service Delivery Manager (SDM)to join our growing team!Key Responsibilities Oversee the end-to-end delivery of cloud services across AWS or Azure. Manage daily operations, including incident resolution, change control, and problem...
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Cloud Service Delivery Manager
1 week ago
Singapore ENGGSOL PTE. LTD. Full timeThe Cloud Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery...
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Cloud Operations
12 hours ago
Singapore Rapsys Technologies Full time**Key Responsibilities**: - **Own the delivery of cloud operations services**, including performance, availability, and support of cloud platforms (AWS, Azure, or GCP). - Act as a **single point of contact for client stakeholders** for all operational matters, escalations, and reporting. - Manage **incident, change, and problem management processes**...
