Customer service receptionist
3 weeks ago
Job Description
We are looking for a warm, professional, and organized Customer Service Receptionist to be the welcoming face of our company. The ideal candidate will handle front desk responsibilities, provide excellent customer service, and assist with various administrative duties. As the first point of contact, you will ensure that clients and visitors have a positive experience from the moment they walk through the door.
Responsibilities:
Front Desk Operations:Greet visitors, clients, and vendors with a positive, helpful attitude.
Customer Service Support:Address customer inquiries, provide information about products and services, and resolve basic issues or escalate them as necessary.
Maintain Reception Area:Keep the reception area clean, organized, and presentable at all times.
Inventory Inspection and Proper Placement:
Verify on-site items against the previous day's inventory.
Ensure all items are in their designated locations.
Complete the inventory log for the respective shift.
Customers' Shipment Summary:
Clearly explain the shipping process and available product types.
Simplify pricing explanations using price lists available.
Receive of Package Process:Inspect the package during unboxing and repack it in the customer's presence.
Marketing Campaign Promotion:
Material Requisition and Replenishment:
Replenishment Request:Assess daily replenishment needs from inventory checks and email request for approval.
Replenishment Arrival Confirmation:Verify the delivery of materials requested the previous day and track their arrival.
Requirements:
Location:MUST be willing to travel to Changi Airport T1 to work.
Experience:Minimum of 1 year experience in a receptionist or customer service role preferred.
Communication Skills:Excellent verbal and written communication skills with a polite, professional phone and email manner.Bilingual will be an advantage.
Customer Service Skills:Friendly, approachable, and dedicated to providing a high level of service.
Organizational Skills:Strong time-management skills with the ability to multitask in a fast-paced environment.
Computer Proficiency:Comfortable with Microsoft Office Suite (Word, Excel, Outlook) and experience with phone and scheduling systems.
Problem-Solving Abilities:Able to handle customer complaints or issues in a calm, solutions-focused manner.#J-18808-Ljbffr
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